Ms Courtney Jones

- Develop and implement strategies to drive e-commerce growth
- Analyze market trends and customer behavior to optimize online sales
- Conduct regular performance evaluations and adjust strategies accordingly
- Stay updated on industry advancements and incorporate best practices for continuous improvement
• Design and coordinate marketing strategies aimed at boosting customer engagement

• Managed daily branch operations, including sales and communication channels, while effectively resolving customer and external employee concerns.
• Streamlined the onboarding process for new hires, ensuring accurate document verification and background checks, while also coordinating job dispatches and equipment allocation.

Developed and implemented an effective customer service strategy, initially designed for a single agent, that was later successfully scaled to a comprehensive in-house team handling customer service, support, and retention.

• Leveraged subject matter expertise to optimize file compliance, providing technical guidance to Compliance Coordinators and collaborating effectively with Client Service Specialists within the Credentialing Department.
• Served as the primary contact for candidates and recruiters post-offer, ensuring candidate files contained accurate, up-to-date professional and medical documents, and managing

• Facilitated vehicle title transactions through meticulous preparation of required documents, ensuring the removal of restrictions and satisfaction of contractual requirements.
• Demonstrated a comprehensive understanding of the company's Mission, Vision, and Values, reflecting these principles in all tasks and customer service interactions.
• Managed a broad range of administrative duties

Managed customer communications through various platforms to provide information on pricing, order details, and general inquiries, ensuring customer satisfaction and maintaining strong customer relations.