Christina McKinnie

Coordinate email campaign activities for FedEx go-to-market leads, gathering requirements, communicating with stakeholders, and following up on outstanding items. Investigate data, file, and process issues, and maintain accurate campaign information through Asana.

Assist customers with product and order inquiries, provide practical solutions, and coordinate follow-ups.

Led day-to-day support for a FedEx application involving more than 50,000 driver photos, helping station teams resolve login, access, and workflow concerns. Coordinated escalations involving privacy and data accuracy, and prepared recurring Power BI reports.

Served as an Adobe Experience Manager resource for approximately 75 U.S. stakeholders, assisting with publishing, permissions, and technical questions. Delivered eight-hour author training and coordinated with cross-functional teams on issue investigation and content migrations.

Handled simultaneous phone and email inquiries across multiple queues while prioritizing requests and maintaining service standards.

Reviewed digital content and platform processes for accuracy and identified opportunities to improve workflows and documentation.

Bachelor of Arts in English for Corporate Communications & Management from Christian Brothers University.