Jasmine HarrisJH
Open to opportunities

Jasmine Harris

@jasmineharris1

Dedicated customer service professional with 16 years of experience.

United States
Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I have over 16 years of experience in customer service, where my passion lies in making each interaction a positive experience. My journey began in retail, where I quickly rose to the role of store supervisor at Rue 21 in 2015. This leadership position allowed me to not only take pride in my work but also to implement changes that positively impacted both customers and team members.

Throughout my career, I have honed my skills in various customer service environments, including call centers and retail. My ability to multitask in fast-paced settings, coupled with my strong communication skills, has enabled me to provide exceptional service. I am committed to ensuring customer satisfaction and believe that teamwork and hard work are essential to achieving this goal.

Experience

Work history, roles, and key accomplishments

SU
Current

Customer Service Representative

Sutherland

Nov 2024 - Present (8 months)

Provided customer satisfaction in a high-speed call flow, assisting callers with their accounts and verifying them according to job standards. Troubleshot technical issues with online websites, such as lockouts and market/shop problems, and assisted with late returns, faulty goods, and exchanges.

CO

Remote Customer Service Representative

Conduent

Jan 2023 - Jan 2024 (1 year)

Assisted customers with inquiries as a remote customer service representative, acting as the initial point of contact for requests and providing information. Ensured clear and accurate data capture for customer call notations and handled inquiries through various channels in a timely and professional manner.

Education

Degrees, certifications, and relevant coursework

Colorado Technical University logoCU

Colorado Technical University

Bachelor of Science, Criminal Justice and Human Services

2017 - 2021

Graduated with a Bachelor of Science in Criminal Justice and Human Services. The program focused on the intersection of legal systems and social services.

Fayetteville Technical Community College logoFC

Fayetteville Technical Community College

Cosmetology and Makeup, Cosmetology and Makeup

2012 - 2014

Completed a program in Cosmetology and Makeup. This included practical training and theoretical knowledge in beauty services.

SS

Seventy First High School

High School Diploma, General Studies

2008 - 2012

Obtained a High School Diploma. Completed general education requirements and prepared for further studies.

Tech stack

Software and tools used professionally

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