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@jasmineharris1
Dedicated customer service professional with 16 years of experience.
I have over 16 years of experience in customer service, where my passion lies in making each interaction a positive experience. My journey began in retail, where I quickly rose to the role of store supervisor at Rue 21 in 2015. This leadership position allowed me to not only take pride in my work but also to implement changes that positively impacted both customers and team members.
Throughout my career, I have honed my skills in various customer service environments, including call centers and retail. My ability to multitask in fast-paced settings, coupled with my strong communication skills, has enabled me to provide exceptional service. I am committed to ensuring customer satisfaction and believe that teamwork and hard work are essential to achieving this goal.
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Work history, roles, and key accomplishments
Sutherland
Nov 2024 - Present (1 year)
Provided customer satisfaction in a high-speed call flow, assisting callers with their accounts and verifying them according to job standards. Troubleshot technical issues with online websites, such as lockouts and market/shop problems, and assisted with late returns, faulty goods, and exchanges.
Teledirect
Mar 2018 - Jun 2025 (7 years 3 months)
Assisted customers via phone and text as an Answering Service Agent, placing orders, processing refunds, and replacements. Researched and resolved customer escalations through various communication channels and provided product information and delivery times.
TTEC
Mar 2018 - Mar 2024 (6 years)
Provided customer service for luxury retail, enhancing customer experiences through personalized support and resolving inquiries. Specialized in presenting and selling high-end products, combining in-depth product expertise with exceptional customer service.
Conduent
Jan 2023 - Jan 2024 (1 year)
Assisted customers with inquiries as a remote customer service representative, acting as the initial point of contact for requests and providing information. Ensured clear and accurate data capture for customer call notations and handled inquiries through various channels in a timely and professional manner.
Williams Sonoma
Oct 2022 - Apr 2023 (6 months)
Assisted customers with various inquiries, including placing orders, facilitating returns, locating products, and scheduling deliveries. Provided product information, troubleshot issues, and offered alternative solutions when items were out of stock.
Sykes
May 2019 - May 2020 (1 year)
Informed customers of due dates, provided balance inquiries, and processed transactions on customer accounts as a Credit and Debit Card Account Specialist and Fraud Agent. Handled fraud resets, lost or stolen card reports, and online banking resets for locked accounts.
Rue21
Apr 2016 - May 2019 (3 years 1 month)
Oversaw daily operations as a Store Supervisor, driving sales and leading the team to create a positive shopping experience. Managed inventory, ensured excellent customer service, and contributed to a motivated work environment.
Walmart
Mar 2014 - Apr 2016 (2 years 1 month)
Operated cash registers, processed payments, and handled returns and exchanges while ensuring a clean and organized workspace. Greeted customers, answered questions, and assisted with tasks like bagging purchases and returning items to shelves.
Degrees, certifications, and relevant coursework
Bachelor of Science, Criminal Justice and Human Services
2017 - 2021
Graduated with a Bachelor of Science in Criminal Justice and Human Services. The program focused on the intersection of legal systems and social services.
Cosmetology and Makeup, Cosmetology and Makeup
2012 - 2014
Completed a program in Cosmetology and Makeup. This included practical training and theoretical knowledge in beauty services.
High School Diploma, General Studies
2008 - 2012
Obtained a High School Diploma. Completed general education requirements and prepared for further studies.
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