Jasmine Harris

Provided customer satisfaction in a high-speed call flow, assisting callers with their accounts and verifying them according to job standards. Troubleshot technical issues with online websites, such as lockouts and market/shop problems, and assisted with late returns, faulty goods, and exchanges.

Assisted customers via phone and text as an Answering Service Agent, placing orders, processing refunds, and replacements. Researched and resolved customer escalations through various communication channels and provided product information and delivery times.

Provided customer service for luxury retail, enhancing customer experiences through personalized support and resolving inquiries. Specialized in presenting and selling high-end products, combining in-depth product expertise with exceptional customer service.

Assisted customers with inquiries as a remote customer service representative, acting as the initial point of contact for requests and providing information. Ensured clear and accurate data capture for customer call notations and handled inquiries through various channels in a timely and professional manner.

Assisted customers with various inquiries, including placing orders, facilitating returns, locating products, and scheduling deliveries. Provided product information, troubleshot issues, and offered alternative solutions when items were out of stock.

Informed customers of due dates, provided balance inquiries, and processed transactions on customer accounts as a Credit and Debit Card Account Specialist and Fraud Agent. Handled fraud resets, lost or stolen card reports, and online banking resets for locked accounts.

Oversaw daily operations as a Store Supervisor, driving sales and leading the team to create a positive shopping experience. Managed inventory, ensured excellent customer service, and contributed to a motivated work environment.

Operated cash registers, processed payments, and handled returns and exchanges while ensuring a clean and organized workspace. Greeted customers, answered questions, and assisted with tasks like bagging purchases and returning items to shelves.

Graduated with a Bachelor of Science in Criminal Justice and Human Services. The program focused on the intersection of legal systems and social services.

Completed a program in Cosmetology and Makeup. This included practical training and theoretical knowledge in beauty services.

Obtained a High School Diploma. Completed general education requirements and prepared for further studies.