Open to opportunities

Lacey Jagger

@laceyjagger

Operations leader with 11+ years in real estate, process improvement, training, and complex problem-solving. Seeking remote operations roles.

United States

Message

What I'm looking for

I'm open to remote opportunities where I can build practical, repeatable operations, improve workflows, enable clients or teams through training, and solve complex cross-functional problems.

At eXp Realty, I support 3,000+ Arizona agents through 250–300 monthly consultations on contracts, transactions, compliance, brokerage policy, and operational escalations. I turn recurring issues into practical guidance, classes, videos, articles, and live education, creating approximately 40–50 resources annually.

I've led operational infrastructure for high-performing real estate teams, building SOPs, workflows, onboarding resources, and digital systems from lead management through contract-to-close. My experience also includes staff leadership, business planning, profitability tracking, enterprise account management, and cross-functional coordination across legal, accounting, technology, compliance, and operations.

Experience

Work history, roles, and key accomplishments

Current

Managing Broker, Arizona

Current

eXp Realty, LLC

Jan 2022 - Present (4 years 8 months)

Supports a network of 3,000+ Arizona real estate agents through 250–300 monthly consultations on contracts, compliance, and operations. Resolves escalations, collaborates with cross-functional teams, and produces 40–50 educational resources annually.

Real Estate Operations Compliance Contract Management Escalation Management Training Education Risk Assessment Documentation

Director of Operations

Keller Williams

Dec 2017 - Jul 2021 (3 years 7 months)

Led daily operational infrastructure for a high-producing residential real estate team, coordinating transaction operations, client service, marketing, finance, technology, vendors, staffing, and internal workflows. Built and maintained transaction workflows, checklists, SOPs, onboarding resources, and digital systems that created consistent processes from lead management through contract-to-close.

Operations Management Transaction Coordination Client Services Marketing Finance Technology Vendor Management Staffing Workflow Design SOP Development Onboarding Digital Systems Lead Management Contract to Close Business Planning Budgeting Reporting Team Leadership

Account Executive

Sysco

May 2014 - Jan 2015 (8 months)

Managed complex client relationships and service performance across Arizona accounts, monitored operational KPIs, conducted business reviews, resolved service issues, and coordinated across internal teams to meet contractual expectations.

Customer Relationship Management KPI Monitoring Business Reviews Issue Resolution Cross functional Coordination