Lacey F

I've supported patient access and imaging operations at PeaceHealth, resolving complex scheduling, authorization, referral, and workflow barriers while balancing medical urgency, insurance requirements, and policy. I improved scheduling workflows to reduce authorization delays by approximately 20% and strengthen patient communication.

At Gateway Northwest Advisors, I supervise a two-person administrative team and manage confidential client records in compliance with financial and regulatory requirements. I've standardized account onboarding workflows across Salesforce, Airtable, and Wealthbox while coordinating resolutions with financial institutions and internal partners.

I also designed and maintained Urban Bungee's website and scheduling platform, coordinated calendars for 8+ instructors, and led fitness classes for 12+ participants.

Across healthcare, financial services, and customer-facing operations, I bring clear communication, sound judgment, records management, and a practical focus on improving how teams serve people.