Looking for a job

Kadia Harris

@kadiaharris

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I streamline high-volume healthcare operations and improve patient experiences.

United States

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What I'm looking for

I'm looking for an operations-focused healthcare role where I can support clinical teams, improve patient experience, coordinate efficient office workflows, and take on growing administrative leadership responsibilities.

At CityMD, I support daily operations across two urgent care locations, coordinating providers, clinical staff, patient flow, scheduling, documentation, and supply readiness.

I help serve 50–80 patients daily, support 1–2 providers per shift, and coordinate workflows involving roughly 20 rotating providers. My patient-experience and office-operations improvements contributed to raising NPS from approximately 30% to 50%.

Previously at Staples, I managed customer accounts, recurring projects, Salesforce records, reports, and cross-department workflows. I maintained an 86% customer satisfaction rate and supported performance approximately 10% above the prior year's budget.

I bring a BS in Management and a minor in Human Resources, along with hands-on experience in scheduling, timekeeping, inventory, documentation, and high-volume service operations.

Experience

Work history, roles, and key accomplishments

Current

Office Supervisor

Current

CityMD

Feb 2025 - Present (1 year 8 months)

Provides daily administrative and operational support across two urgent care locations, coordinating workflows, scheduling, and supply management. Contributed to an increase in Net Promoter Score from approximately 30% to 50% through patient experience improvements.

Healthcare Administration Clinical Office Operations Provider Support Patient Experience Scheduling EMR Based Workflows Documentation Inventory Management Vendor coordination Timekeeping Microsoft Office Salesforce Customer Service Workflow Coordination Problem Solving Confidential Information

Print & Marketing Supervisor

Staples

Jun 2022 - Feb 2025 (2 years 8 months)

Coordinated day-to-day administrative and customer operations, managed high-value accounts, and prepared operational reports. Maintained an 86% customer satisfaction rate and supported budgeting activities approximately 10% above prior year's budget.

Salesforce Customer Service Project Management Budgeting Reporting Microsoft Office Communication Skills Problem Solving

Print & Marketing Production Lead

Staples

Aug 2018 - Jun 2022 (3 years 10 months)

Coordinated and completed 20+ customer projects per shift in a high-volume production environment, ensuring accuracy and adherence to deadlines. Used Adobe Photoshop and digital production tools to complete projects.

Photoshop Project Management Client Communication Attention To Detail Time Management Documentation