Open to opportunities

Alexia DeMay

@alexiademay

Message

I coordinate operations, scheduling, and high-volume customer support across healthcare and administrative teams.

United States

Message

What I'm looking for

I'm looking to support fast-paced teams through operations, scheduling, customer or client engagement, and administrative coordination, using my healthcare and remote-support experience to improve communication, workflows, and service experiences.

I've supported operations at Nexrage Studios by coordinating leadership schedules, high-volume communications, onboarding, records, events, and stakeholder follow-up. I also advocate for employee wellness while handling sensitive information with discretion.

At Signify Health and Anna Family Healthcare, I supported members and patients through scheduling, care coordination, insurance verification, billing questions, and issue resolution. I've earned top district outreach rankings while maintaining empathetic, compliant service in fast-paced healthcare environments.

Experience

Work history, roles, and key accomplishments

EA/Office Manager/Operations

Nexrage Studios

Jan 2023 - Dec 2025 (2 years 11 months)

Supported senior leadership with scheduling, coordination, and day-to-day administrative operations. Managed high-volume communication, assisted with onboarding, and maintained organized records.

Scheduling Coordination Administrative Operations Onboarding Documentation Event Coordination Client Engagement

Coordinator of Member Engagement

Signify Health

Jan 2021 - Dec 2023 (2 years 11 months)

Managed high-volume inbound and outbound calls, assisting members with scheduling and care coordination. Built rapport with members, increasing engagement and appointment completion rates.

Customer Support Call Center Scheduling Care Coordination HIPAA CRM Problem Solving

Front Office Lead / Healthcare Administration

Anna Family Healthcare

Jan 2020 - Dec 2021 (1 year 11 months)

Served as first point of contact for patients, managing phone calls, scheduling appointments, and addressing insurance questions. Verified coverage and assisted with billing processes.

Patient Support Scheduling Insurance Verification Billing HIPAA Front Desk Operations