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Eunice User

@euniceuser6

Virtual Assistant and Dispatcher at a logistics operation, streamlining shipment tracking workflows and cutting response times by 25%.

Philippines

Message

In my current Virtual Assistant – Dispatcher & Tracking Analyst role, I manage shipment tracking and real-time dispatch operations, coordinating with drivers, field technicians, and international carriers to address delays and shipping discrepancies.

I streamlined email workflows and standardized response protocols, reducing average response times by 25%. I also maintain Salesforce CRM and dashboard data for operational and transit reporting.

Previously, I handled B2B technical support and sales, troubleshooting network and connectivity issues and identifying opportunities to upsell business clients. I’ve also supported customer retention, billing, and inbound technical sales across customer service roles.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant – Dispatcher & Tracking Analyst

Current

Remote

Jul 2021 - Present (5 years 2 months)

Managed end-to-end tracking and real-time dispatch operations for high-volume daily shipments, ensuring route efficiency and proactive delay mitigation. Coordinated between drivers, field technicians, and international carriers to resolve shipping discrepancies and customs delays.

B2B Technical Support & Sales Specialist / Subject Matter Expert (SME)

Remote

Mar 2020 - May 2021 (1 year 2 months)

Resolved complex network infrastructure, B2B internet connectivity, and synchronized alarm system issues under high-pressure parameters. Identified account expansion opportunities during technical troubleshooting calls, successfully upselling premium service tiers and value-added software features to business clients.

B2B Technical Support Inbound Sales Account Upselling Consultative Selling Customer Relationship Management Team Coaching Escalation Handling Salesforce Zendesk RingCentral Zoom Google Workspace Microsoft 365 Billing and Technical Troubleshooting

Customer Loyalty & Retention Specialist – Seasonal Client

Remote

Sep 2019 - Feb 2020 (5 months)

Processed high-volume incoming customer emails, billing adjustments, and intricate order lifecycle concerns during peak retail cycles. Prevented account cancellations by pitching alternative service solutions and cross-selling complementary products, improving seasonal customer retention rates.

Customer Retention Cross Selling Billing Adjustments Purchase Order Lifecycle Management Inventory Coordination Knowledge Base Management Zendesk Google Workspace Microsoft 365

Technical Support & Inbound Sales Representative

Remote

Jan 2016 - Feb 2019 (3 years 1 month)

Delivered front-line inbound technical and financial billing troubleshooting for consumer internet, phone, and TV connectivity accounts. Consistently met and exceeded monthly sales quotas by pitching customized package upgrades and hardware additions to existing users during service calls.