At Ttec Healthcare, I handled calls about members’ health insurance policies and explained claim details. I also went over benefits and helped members access their portal.
I checked prior authorizations and verified CPT codes with providers’ offices to confirm coverage for procedures or medications.
At Anthem inc., I handled calls from Medicaid clients and providers about benefits, claims, and client responsibility. I also checked codes for prior authorization and helped clients make appointments and verify insurance eligibility.
At Behavioral Innovations-Texas Medical Center, I provided ABA therapy for children with autism. I also earned a Medical Records Certificate from University of Phoenix and am currently pursuing a Bachelor of Science in Healthcare Management there.
