Open to opportunities

Jayden Pacheco

@jaydenpacheco

Healthcare focused professional with experience in leadership, operations, and customer service, with strong communication and organizational skills.

United States

Message

What I'm looking for

I'm seeking a Behavior Technician role with BCBA supervision and support to complete my competency assessment and pursue RBT certification.

Psychology student with a strong background in leadership, operations, customer service and professional communication. Experienced in working with diverse individuals, managing responsibilities in fast paced environments, resolving concerns, and providing dependable support. I will be transferring to The University of Texas at Dallas in Spring 2027 to continue my education in psychology. I am interested in remote opportunities within healthcare, behavioral health, patient services, care coordination, intake, scheduling, and healthcare operations. I bring strong organizational skills, empathy, adaptability, attention to detail, and a commitment to providing a positive experience for patients and clients. Comfortable working independently in a remote environment while maintaining clear communication, organization, confidentiality, and accountability.

Experience

Work history, roles, and key accomplishments

Current

Insurance Specialist

Current

AAA – The Auto Club Group

Dec 2022 - Present (3 years 10 months)

Achieved 90%+ accuracy in policy management while meeting handle-time standards. Followed scripted procedures and regulatory protocols, de-escalated distressed members, and verified confidential client information under strict privacy standards.

Policy Management Data Entry De escalation Confidentiality HIPAA Customer Service

Collections Manager

The CMI Group, Inc.

Nov 2016 - Nov 2022 (6 years)

Trained and coached new agents, modeling correct procedure and monitoring fidelity to protocol. Conducted documentation reviews and compliance checks, managed escalated interactions, and coordinated schedules and workflows across teams.

Training Coaching Compliance Documentation Review De escalation Scheduling Workflow Coordination

First Party Collections Agent

The CMI Group, Inc.

Jan 2014 - Nov 2016 (2 years 10 months)

Ranked #5 of 300+ agents for accuracy, reliability, and protocol adherence. Documented every client interaction in detail, same-day, and served diverse populations including Spanish-speaking clients under strict procedural guidelines.

Data Entry Documentation Accuracy Bilingual English Spanish Customer Service

Data Entry II

Molina Healthcare

Apr 2013 - Jan 2014 (9 months)

Entered and verified confidential healthcare records with strict attention to accuracy and HIPAA confidentiality. Supported audit readiness through primary source verification and controlled documentation flow.

Data Entry HIPAA Confidentiality Audit Readiness Documentation