najia peterkin

Maintained accurate, confidential client records and HIPAA-compliant documentation for 2-3 clients daily, consistently meeting all documentation deadlines with 100% compliance. Collected and organized client data using CentralReach, Rethink, and paper-based systems to support reporting and service delivery.

Supported daily program operations in a structured residential environment, coordinating routines, activities, and individualized support for neurodivergent children. Maintained organized daily responsibilities and communicated effectively with team members in a high accountability setting.

Delivered intake and administrative support to the admissions office, responding to inquiries, organizing documents, and maintaining confidential records. Assisted prospective students through intake and admissions, communicating with students and university departments.

Assisted healthcare providers with insurance claims, eligibility verification, benefits questions, and account-related inquiries in a high-volume call center environment. Documented interactions accurately and handled confidential information in compliance with HIPAA requirements.

Reviewed medical records and identified diagnosis codes for risk-adjustment reporting with accuracy and confidentiality.

Bachelor of Arts in Psychology with a minor in Sociology from Florida Atlantic University.

Registered Behavior Technician certification.

ServSafe Food Handler Certification.