kukaye nelly
@kukayenelly
Customer Service Representative with 6+ years resolving complex issues and driving customer satisfaction in remote teams.
NigeriaWhat I'm looking for
I’m a Customer Service Representative with over six years of experience delivering remote and in-person support across telecommunications, insurance, and pharmacy. I’m known for resolving complex customer issues professionally and efficiently while maintaining high satisfaction standards.
In my current remote role at Influx Server, I manage high-volume customer inquiries via calls and live chat, supporting insurance, pharmacy, and service-based clients with specialized product knowledge. I handle escalated complaints with professionalism and consistently meet KPIs and SLAs in a fast-paced environment.
Previously at Transsion Holdings Nigeria, I served as a Sales Representative—advising customers on mobile device selection and accessories, handling after-sales support, and resolving product-related inquiries. I also promoted new product launches and promotional offers to meet monthly targets.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Representative
Influx
Jan 2023 - Jan 2026 (3 years)
Managed high-volume customer inquiries via calls and live chat, ensuring prompt and accurate resolution. Supported clients across insurance, pharmacy, and service-based sectors, handled escalated complaints, and met KPIs and SLAs in a fully remote role.
Customer Service Representative
Influx Server
Jan 2023 - Jan 2026 (3 years)
Managed high-volume customer inquiries via calls and live chat, delivering prompt and accurate resolutions across insurance and pharmacy-related support. Handled escalated complaints professionally and met KPIs and SLAs in a fully remote environment.
Sales Representative
Transsion Holdings Nigeria
Jan 2019 - Jan 2023 (4 years)
Advised customers on mobile device selection and accessories to drive consistent sales performance. Provided after-sales support, resolved product-related inquiries, and promoted new launches and promotions to meet monthly targets.
Sales Representative
Transsion Holdings Nigeria
Jan 2019 - Jan 2023 (4 years)
Advised customers on mobile device selection and accessories, driving consistent sales performance. Provided after-sales support, resolved product inquiries, and promoted new products to achieve monthly sales targets.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor's Degree, Mass Communication
Earned a Bachelor's Degree in Mass Communication from the National Open University of Nigeria.
Availability
Location
NigeriaAuthorized to work in
ZimbabweSocial media
Job categories
Skills
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