kukaye nelly

I’m a Customer Service Representative with over six years of experience delivering remote and in-person support across telecommunications, insurance, and pharmacy. I’m known for resolving complex customer issues professionally and efficiently while maintaining high satisfaction standards.

In my current remote role at Influx Server, I manage high-volume customer inquiries via calls and live chat, supporting insurance, pharmacy, and service-based clients with specialized product knowledge. I handle escalated complaints with professionalism and consistently meet KPIs and SLAs in a fast-paced environment.

Previously at Transsion Holdings Nigeria, I served as a Sales Representative—advising customers on mobile device selection and accessories, handling after-sales support, and resolving product-related inquiries. I also promoted new product launches and promotional offers to meet monthly targets.