Open to opportunities

Joyce Ifeka

@joyceifeka

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Customer service professional with 4+ years of remote experience delivering top support and sales results.

Nigeria

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What I'm looking for

I’m looking for a remote customer support role where I can own inbound/outbound support, resolve complaints, and manage cases in a CRM while tracking SLAs and KPIs—so I can keep delivering excellent service and drive measurable results.

I’m a customer service professional with 4+ years of remote experience across streaming platforms and logistics, specializing in inbound/outbound support, complaint resolution, and CRM-based case management. I’ve consistently exceeded performance targets, including a 25% increase in monthly sales and sustained 100% customer satisfaction while handling high-volume chat, email, and voice interactions.

In my roles, I maintained accurate CRM records of customer interactions, follow-ups, and sales activity, and managed multiple concurrent conversations in fast-paced environments. I handled 120+ outbound calls daily to engage prospective customers, and I also resolved inquiries and escalated complex cases to ensure timely resolution.

I’m comfortable working independently in distributed teams, with strong attention to detail and a dependable, professional service delivery style. I bring strong communication, SLA/KPI awareness, and the ability to quickly learn and adapt to new digital tools.

Experience

Work history, roles, and key accomplishments

Customer Engagement & Sales Rep

Suva Streaming Platform

Feb 2025 - Mar 2026 (1 year 1 month)

Made 120+ outbound calls daily to promote subscription services and responded to inbound customer inquiries to improve conversion and engagement. Exceeded monthly sales targets by 25% and maintained accurate CRM records of interactions and follow-ups.

Customer Service Representative

Poppo Streaming Platform

Dec 2023 - Jan 2025 (1 year 1 month)

Resolved customer inquiries, complaints, and service requests across phone and digital channels, sustaining a 100% customer satisfaction rating. Logged and tracked interactions in CRM systems and escalated complex cases to appropriate teams for timely resolution.

Customer Service Representative

Swift Brisk Logistics

Jul 2022 - Aug 2023 (1 year 1 month)

Handled 100+ inbound and outbound calls daily to resolve customer inquiries and complaints with professional, courteous support. Maintained detailed communication records to ensure continuity of service and recommended appropriate solutions to resolve issues efficiently.