Blessing Bassey
@blessingbassey1
Customer service and sales professional with 7+ years driving retention and revenue growth.
NigeriaWhat I'm looking for
I’m a results-driven Customer Service and Sales Professional with 7+ years of experience in fast-paced retail and telecom environments. I consistently exceeded sales targets by up to 30% through strategic upselling, customer engagement, and outbound follow-ups.
In my current role, I conduct 50–70 outbound follow-up calls daily to engage new and prospective members, improving response rates and participation by an average of 10% monthly. I maintain accurate call logs and follow-up pipelines using structured CRM-style tracking, strengthening engagement through empathetic communication.
Previously at Transsion Holdings (Tecno Mobile), I delivered end-to-end customer support, converted inquiries into successful sales using consultative selling, and onboarded customers onto mobile applications to improve adoption and user experience. I also trained and mentored new team members, and I’m passionate about helping global teams scale customer satisfaction and business performance.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Living Faith Church
Feb 2025 - Present (1 year 4 months)
Conducted 50–70 outbound follow-up calls daily to engage new and prospective members, improving response rates and participation by an average of 10% monthly. Maintained call logs and follow-up pipelines in structured CRM tracking and increased engagement through empathetic, personalized outreach.
Customer Service & Sales Rep
Transsion Holdings
Apr 2018 - Apr 2025 (7 years)
Provided end-to-end customer support for high-volume walk-in and follow-up customers while consistently exceeding monthly sales targets by an average of 30% through needs-based selling and proactive engagement. Onboarded customers to mobile applications and trained/mentored new team members on customer service and product knowledge.
Education
Degrees, certifications, and relevant coursework
Heritage Polytechnic, Eket
Higher National Diploma (HND), Business Administration & Management
2016 -
Earned a Higher National Diploma in Business Administration & Management from Heritage Polytechnic in 2016.
Dorben Polytechnic, Abuja
National Diploma (ND), Business Administration
2012 -
Earned a National Diploma (ND) in Business Administration from Dorben Polytechnic in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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