Kufre Akpabio
@kufreakpabio
Detail-oriented customer service representative focused on client satisfaction.
NigeriaWhat I'm looking for
I am a proactive customer service professional with a background in health education and client support, experienced in high-profile, fast-paced environments. I consistently manage inquiries, resolve issues, and maintain professionalism while protecting confidentiality.
My hands-on experience as a front desk representative at a governmental office sharpened my communication, multitasking, and administrative coordination skills. I leverage Microsoft Office, Google Workspace, and CRM tools to streamline processes and improve client experiences.
I hold a B.Sc. in Applied Health and multiple certificates in community health and human services, and I bring a client-focused, problem-solving approach that emphasizes teamwork, attention to detail, and reliable service delivery.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
House of Rep
Jan 2020 - Jul 2023 (3 years 6 months)
Served as primary front-desk contact in a high-profile government office, managing visitor intake, phone triage, appointment scheduling, and administrative records while maintaining confidentiality and professionalism.
Education
Degrees, certifications, and relevant coursework
BUBrigham Young University–Idaho
Bachelor of Science, Applied Health
2020 - 2024
Completed a Bachelor of Science in Applied Health at Brigham Young University–Idaho, focusing on health science principles and community health practices.
BUBrigham Young University–Idaho
Associate Degree, Health Science
Completed an Associate Degree in Health Science.
V-Savvy Academy (TECH)
Certificate, Technical Training
Completed a technical program at V-Savvy Academy.
Unknown (Human Service Certificate)
Certificate, Human Services
Completed a Human Service certificate focused on client support and service delivery.
Unknown (Community Health Planning and Implementation)
Certificate, Community Health
Completed a Community Health Planning and Implementation certificate focused on community health strategies and program delivery.
Unknown (Community Health Method and Evaluation)
Certificate, Community Health
Completed a Community Health Method and Evaluation certificate emphasizing evaluation methods for health programs.
PathwayConnect (BYU‑Idaho)
PathwayConnect Certificate, Foundational Studies
2020 - 2020
Completed the PathwayConnect program at BYU–Idaho, providing foundational academics and pathway support for higher education.
Akwa Ibom State (Certificate of Education)
Certificate of Education, Education
Awarded a Certificate of Education in Akwa Ibom State.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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