Jessica Olokpa

I am an enthusiastic, detail-oriented customer service professional with hands-on experience in patient scheduling, appointment coordination, and front-desk medical support. I hold a B.Sc. in Microbiology from Veritas University, Abuja, and I combine that scientific background with strong administrative capabilities.

During my internship at NNPC Medical Services Limited in Abuja, I managed client inquiries, improved appointment coordination to reduce wait times, and maintained accurate patient records using CRM tools like Zoho and Zendesk. I am proficient with Microsoft Office and Google Workspace and consistently deliver professional, empathetic service.

I thrive in collaborative environments, handle conflict resolution and multitasking effectively, and am committed to improving patient satisfaction and operational efficiency through organized, reliable support.