Yassine Chemlal

As a graduate with a diploma in transport and logistics, I am eager to apply my skills in organization, assistance, and communication to enhance the travel experience for passengers. My goal is to ensure a smooth and enjoyable journey while contributing to the operational efficiency of your establishment.

During my internship at ONDA (Office National des Aéroports), I assisted passengers with their specific needs, providing orientation and flight information. I coordinated with internal teams to manage passenger flows and addressed unforeseen situations such as delays and information requests, significantly improving passenger satisfaction through quality customer service.

Additionally, I worked on a project titled 'Innovation in Air Cargo: Enhancing Efficiency and Sustainability in Logistics,' where I analyzed and proposed innovative solutions to enhance the efficiency and sustainability of air freight operations. My passion for foreign cultures and travel drives my commitment to delivering exceptional service in the transportation sector.