Krishta Therese Fernando

• Providing friendly and professional assistance to VIP customers via email and live chat, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• KYC Verification and Process Redemptions.
• Maintaining a deep understanding of our products/services and processes to effectively assist customers.
• Keeping a positive and customer-focused attitude at all times.

Handles online reservations via email and chat, booking reservations, resolving issues and ensuring overall customer satisfaction. Manage social media accounts by posting regular updates for availability and addressing inquiries.

Handles online reservations via email and chat, booking reservations, resolving issues and ensuring overall customer satisfaction. Manage social media accounts by posting regular updates for availability and addressing inquiries.

Teach the Basic and Intermediate English Language to Japanese students in a public Junior High School in Japan. Assist co-teachers with their tasks that require the English language.

Providing friendly and professional assistance to high ranking officers in the military as well as military dependents who need to file their taxes. Daily tasks include scheduling client appointments, answering phone calls, responding to emails, processing payments and handling general office operations. Assist the tax preparers with their daily needs.

Completed a Bachelor of Science in Hotel, Restaurant and Institution Management with a major in Travel and Tourism Management, focusing on hospitality operations and service management.