MRMaris Ronquillo
@marisronquillo
Customer service leader with 10+ years driving satisfaction, improvements, and team performance.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with over 10 years of experience across hospitality, retail, and corporate support, focused on building strong client relationships and resolving complex issues with professionalism.
In operational and supervisory roles I have implemented process improvements, prepared production and quality documentation, and led teams through training and coaching that reduced turnover and improved performance.
I consistently deliver multichannel support (phone, email, live chat, social media), handle order and guest management, and collaborate with cross-functional teams to enhance services and drive customer satisfaction.
Experience
Work history, roles, and key accomplishments
Assistant Supervisor, Customer Service
Sonak Corporation
Jan 2026 - Present (1 month)
Assist supervisor in day-to-day customer service operations, prepare production and quality reports, and lead team development initiatives that improved staff performance and reduced turnover.
Customer Service Representative
Sonak Corporation
Aug 2022 - Present (3 years 6 months)
Provided multi-channel customer support for orders and inquiries, coordinated with e-commerce teams to resolve issues, and maintained accurate records to improve order accuracy and customer satisfaction.
WLDelivered front-line reception and switchboard support, managed concierge duties, and facilitated internal and international communications to ensure professional guest experiences.
VIP Services Senior Host
Solaire Resort & Casino
Jan 2013 - Nov 2020 (7 years 10 months)
Managed VVIP guest arrivals, personalized services, and coordination of logistics and promotions, using guest preference data to enhance engagement and drive repeat visits.
Digital Customer Care Representative
Meralco
Jul 2020 - Oct 2020 (3 months)
Handled digital channel support for utility billing and service inquiries, resolving service-affecting complaints and ensuring timely, professional customer resolutions.
Host/Server
Ma Maison
Sep 2011 - Jan 2013 (1 year 4 months)
Created welcoming dining experiences, managed guest relations and table service, and resolved customer concerns to uphold restaurant reputation for excellence.
Education
Degrees, certifications, and relevant coursework
NANational College of Business and Arts
Hotel and Restaurant Management
Completed studies in Hotel and Restaurant Management at the National College of Business and Arts, finishing in December 2011.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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