Nicole Nicholson

I am a dedicated customer-service professional with several years of retail and phone-support experience, focused on delivering positive customer experiences and resolving issues efficiently. I have experience supporting customers over multi-line phone systems, handling order-related inquiries, and coordinating with teammates via headset and internal systems.

My background includes roles at Walmart, ALDO Group, and Bath & Body Works where I fulfilled online orders, managed high call volumes during peak periods, and provided solution-focused support both in-person and over the phone. I bring strong multitasking, time-management, and organizational skills that allow me to maintain productivity without direct supervision.

I am adaptable to remote workflows and familiar with tools such as Zoom, Google Docs, Calendly and typical phone/scheduling systems. I strive to create calm, helpful interactions that build customer trust and support operational efficiency.