JA
Open to opportunities

Jody Arbeau

@jodyarbeau

Experienced customer service professional

Canada

What I'm looking for

Seeking a remote customer service role that leverages my strong communication skills and customer-centric approach to drive satisfaction and loyalty.

As a seasoned customer service professional, I bring a strong background in both team member and managerial roles to the table. With a proven ability to handle customer inquiries and resolve issues effectively, I ensure high levels of satisfaction and loyalty. My customer-first mindset, adaptability, and ability to work in remote environments have allowed me to deliver consistent results in fast-paced and dynamic settings.

In my previous role as Manager, Key Holder, and Team Member at Stokes Canada, I oversaw daily store operations, including inventory management and team scheduling. I also delivered high-quality customer service, trained and mentored team members, and actively engaged in merchandising and product displays to drive sales.

With my experience as a Caretaker, I developed strong multi-tasking abilities, adaptability, and problem-solving skills that transfer well to remote working. I am confident in my ability to bring value to any organization with my strong work ethic and customer-centric approach.

Experience

Work history, roles, and key accomplishments

ST
Current

Manager, Key Holder, Team member

StokesCanada

Nov 2017 - Aug 2022 (4 years 9 months)

Oversaw daily store operations, including opening and closing procedures, inventory management, and team scheduling to ensure smooth business flow. Delivered high quality customer service by assisting clients with product selections, addressing inquires, and resolving issues promptly, contributing to a positive customer experience.

SS

Caretaker

Saint John High School

Jul 2022 - Aug 2022 (1 month)

Provided daily care, support, and supervision. Managed all household tasks. Gained multi-tasking abilities. Adapted quickly to changing needs, fostering resilience, problem-solving, and time-management skills that all transfer to remote working.

Education

Degrees, certifications, and relevant coursework

Jody hasn't added their education

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Tech stack

Software and tools used professionally

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Jody Arbeau - Manager, Key Holder, Team member - StokesCanada | Himalayas