krystel Kassouf
@krystelkassouf
Senior Human Resources professional driving strategic HR operations and people-focused solutions.
What I'm looking for
I am a results-driven Senior Human Resources professional with over five years of progressive experience in international humanitarian organizations, focused on aligning HR initiatives with organizational goals.
As Head of HR for the Bekaa base, I led HR operations for 100 employees and 120 volunteers, implemented compliant policies, streamlined recruitment, and improved retention through targeted senior and technical hiring strategies.
I manage end-to-end HR functions including payroll, NSSF, taxation, contracts, performance appraisal systems, staff care, and HRIS data management, achieving 100% completion on goal-setting trainings and audit-ready documentation.
I hold a BSc in Management with a concentration in HR and multiple certifications in HR practice, influencing, problem-solving, and recruitment, and I bring a pragmatic, compliance-focused approach to building inclusive, high-performing work cultures.
Experience
Work history, roles, and key accomplishments
Human Resources Officer
INTERSOS
Jan 2022 - Present (3 years 9 months)
Lead HR operations for the Bekaa base managing HR policies for 100 employees and 120 volunteers, improving compliance with Lebanese labor law and donor requirements and reducing time-to-fill for senior and technical roles.
Supported full recruitment lifecycle, onboarding, and HR administration using Oracle HRIS, maintained accurate contract filing and compliance to ensure audit readiness.
Operations Representative
Outsourcing Technology Services
Jan 2020 - Jan 2021 (1 year)
Managed daily operations, incident reporting and data entry corrections while supporting recruitment and onboarding processes for client accounts.
Store Manager
Retail Group
Jan 2016 - Jan 2020 (4 years)
Managed store operations including staff training, monthly inventory, recruitment for sales roles, and customer service initiatives to maximize sales performance.
Education
Degrees, certifications, and relevant coursework
American University of Science & Technology
Bachelor of Science, Human Resources Management
Grade: GPA: 3.61
Bachelor of Science in Management with a concentration in Human Resources Management, completed in June 2020 with a GPA of 3.61.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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