Krys Reni Torrefiel

Led and supervised a remote team of virtual assistants by assigning workloads, monitoring performance, and ensuring completion of operational goals. Managed U.S. business compliance activities, oversaw daily administrative workflows, and coordinated with clients and government agencies to complete projects on time.

Annotated LiDAR and 3D mapping data for autonomous vehicle projects while maintaining accuracy and productivity standards. Performed quality assurance reviews to ensure tasks met project requirements and client specifications.

Provided technical support for internet, phone, and connectivity services by diagnosing and resolving customer issues. Managed customer accounts, documented troubleshooting steps, and collaborated with escalation teams to resolve complex technical concerns.

Assisted customers with account inquiries, billing concerns, and service-related requests through phone support. Resolved customer issues using established procedures and documented interactions while following company policies.

Provided technical assistance for internet, cable, and phone services by troubleshooting connectivity and account issues. Guided customers through step-by-step resolutions and recorded accurate case documentation while meeting performance and quality objectives.

Delivered customer support through inbound communication channels while handling account and service concerns. Updated customer information, maintained service records, and resolved issues while maintaining a positive customer experience.

Earned a Bachelor of Arts in Psychology at the University of St. La Salle in Bacolod City.