Gerard Sanchez

Draft executive correspondence, prepare service agreements and presentations, and organize materials for CEO review. Triage Outlook email and coordinate client and team follow-ups across Zoho CRM and remote communication channels.

Provide real-time customer support through live chat, addressing questions and coordinating with internal teams through WhatsApp. Support customers across time zones and maintain reliable communication during overnight coverage.

Support CEOs and entrepreneurs with administrative coordination, calendars, meeting scheduling, research and document preparation. Coordinate client communications across email, chat and phone, keeping follow-ups and outstanding requests moving.

Resolved Level 1 and Level 2 support tickets, communicating clearly with international customers across time zones. Handled live chat through Intercom and inbound and outbound calls through Aircall, coordinating timely issue resolution.

Provided Xbox chat support, product guidance and customer account assistance.

Managed cellular service accounts for enterprise customers including Nike, Honeywell and Disney, handling billing, account inquiries and escalations. Coordinated with cross-functional teams to resolve complex service issues.

Served as an accounts receivable specialist and liaison for a medical provider, coordinating with insurance adjusters and legal teams to negotiate medical liens. Handled escalated accounts and complex resolutions, maintaining accurate documentation. Oversaw daily operations and action plans; prepared performance reports and next-day priorities to support team delivery.

Provided Xbox technical and billing support; collaborated with Quality on service workflows and process standards.

Resolved Sprint billing disputes, reviewed accounts and processed adjustments.

Handled customer concerns, retention support and CRM documentation.

Bachelor of Science in Business Administration with a major in Marketing from Angeles University Foundation, completed in October 2004.