Shahnawaz Qayum
@shahnawazqayum
Results-oriented banking manager driving customer relationships and business growth.
IndiaWhat I'm looking for
I am a results-oriented banking professional with extensive experience leading relationship management, branch operations, and business development across retail and corporate channels. I have progressed to managerial roles by consistently meeting sales targets, improving customer satisfaction, and ensuring regulatory compliance.
My background includes Deputy Manager and Manager positions at multiple banks where I oversaw team performance, delegated priorities, implemented process controls, and contributed innovative ideas to enhance outcomes. I have a proven record in investment product sales, account opening, cross-selling insurance and mutual fund products, and resolving escalations professionally under pressure.
I hold an MBA in Marketing and a Bachelor of Commerce, and I bring strong leadership, communication, and client-facing skills combined with regulatory awareness and performance management experience. I seek to apply my relationship management and business-development strengths to help a growing financial services team exceed targets.
Experience
Work history, roles, and key accomplishments
Manager
HDFC Bank Ltd
Sep 2024 - Dec 2024 (3 months)
Planned and led team meetings to review business results and priorities, ensured regulatory compliance, and reviewed employee performance with coaching to drive performance improvement.
Deputy Manager II
IDCB Bank Ltd
Dec 2022 - Sep 2024 (1 year 9 months)
Served as Relationship Manager at Deputy Manager II grade, managing client relationships, anticipating roadblocks, and delivering personalized service to resolve customer issues and improve satisfaction.
Deputy Manager
Yes Bank Ltd
Jan 2022 - Dec 2022 (11 months)
Senior Personal Banker (Deputy Manager) providing personalized high-touch customer service, resolving complex customer problems, and contributing ideas to improve team performance.
Bilingual Relationship Manager
IndiaFirst Life Insurance
Aug 2020 - Jan 2021 (5 months)
Managed solicitation of business accounts and strategic alliances, cross-sold insurance services and products, and maintained high-profile client relationships to drive business development.
Deputy Manager
Bandhan Bank Ltd
Nov 2015 - Nov 2019 (4 years)
Handled investment product sales, account opening, regulatory compliance, operations monitoring, and escalated customer complaints while driving business development and market analysis.
Assistant Centre Manager
Shield Auto Glass Ltd
Jan 2015 - Jul 2015 (6 months)
Managed centre operations including cash handling, billing, customer service, insurance coordination, and cross-selling while maintaining strong customer relationships and operational reports.
Education
Degrees, certifications, and relevant coursework
International Institute of Business Studies, Kolkata
Master of Business Administration, Marketing
2012 - 2014
Completed a postgraduate management program in marketing with coursework focused on retail management and marketing practices.
St. Xavier's College, Ranchi
Bachelor of Commerce, Commerce
Completed undergraduate studies in commerce leading to a Bachelor of Commerce degree.
Maulana Azad College, Ranchi
Intermediate Certificate, Commerce
Completed intermediate (higher secondary) studies in commerce.
G & H High School, Ranchi
Matriculation, General Secondary Education
Completed secondary school (matriculation) education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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