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Kunal Hariyal

@kunalhariyal

Banking operations professional at IDFC FIRST Bank who managed a portfolio of 200+ clients and identified growth opportunities.

India

Message

At IDFC FIRST BANK, I managed a mapped portfolio of 200+ retail and business clients, advising them on banking and financial solutions. I tracked portfolio performance and revenue trends to identify upselling and cross-selling opportunities.

At ICICI BANK LIMITED, I handled customer banking queries and supported NRI clients with NRE/NRO account concerns and international remittance guidance. I also identified opportunities to offer products including insurance, fixed deposits, and credit offerings.

I coordinated with credit, operations, sales, and service teams to support onboarding and issue resolution. I’m interested in technology-based banking and fintech products, and I completed the TCS Youth Employment Program – Industry Readiness Training for Graduates.

Experience

Work history, roles, and key accomplishments

Deputy Manager

IDFC FIRST Bank

Sep 2025 - Jul 2026 (10 months)

Managed a mapped portfolio of 200+ high-value retail and business clients, acting as their primary trusted advisor for banking and financial solutions. Coordinated with credit, operations, and service desk teams for seamless onboarding, issue resolution, and escalation management.

Portfolio Management Upselling Cross Selling Customer Retention Regulatory Compliance Internal Financial Controls Excel Revenue Tracking Escalation Management

Phone Banking Officer – RM

ICICI Bank Limited

Oct 2023 - Sep 2025 (1 year 11 months)

Handled 60+ inbound customer calls daily, resolving banking queries efficiently while maintaining high service quality and customer satisfaction. Resolved NRI client queries including NRE/NRO account-related concerns and international remittance guidance.