Krisztina Sztojka

Identified and pursued new business opportunities to support company growth. Built and maintained strong B2B relationships and collaborated with internal departments to achieve strategic goals.

Delivered customer support across phone, email, and chat channels. Resolved account, billing, and supply-related inquiries while ensuring compliance with internal policies.

Supported customers with online shopping and delivery issues, managing a high volume of service requests efficiently and maintaining accurate case records.

Assisted HGV drivers with scheduling and shift bookings, coordinating with transport managers to resolve logistics issues and maintaining payroll records.

Led front-of-house operations, trained new staff, improved service standards, and resolved customer complaints while managing stock and shift planning.

Delivered high-quality service in a busy restaurant environment, processed transactions, and assisted with special requests.

Operated tills, advised customers, and supported daily store operations, ensuring a positive shopping experience.

Prepared beverages, maintained cleanliness, and supported stock replenishment in a busy coffee shop environment.

Completed a Higher National Diploma (HND) in Business Management, focusing on key management principles and practices applicable in various business environments.

Achieved GCSEs in English, Mathematics, Science, Business Studies, and additional subjects, providing a solid foundation for further education and professional development.