Nicole Panayiotou
@nicolepanayiotou
Dynamic hospitality professional with strong customer service skills.
What I'm looking for
I am a self-motivated and dynamic bilingual professional with a passion for the hospitality and customer service industry. With extensive experience in liaising with businesses and enhancing customer experiences, I thrive in fast-paced environments where I can utilize my excellent interpersonal skills and problem-solving abilities.
Throughout my career, I have held various roles, including Business Liaison Executive and Supervisor, where I have successfully managed teams, trained staff, and ensured high standards of service. My ability to build rapport with both guests and colleagues has been instrumental in fostering positive relationships and achieving organizational goals.
I am committed to continuous improvement and am always receptive to new ideas, which allows me to contribute effectively to team dynamics and organizational success. I look forward to bringing my expertise and enthusiasm to a new opportunity in the hospitality sector.
Experience
Work history, roles, and key accomplishments
Business Liaison Executive
Colmore Business District
Jan 2018 - Present (7 years 5 months)
Liaised with over 650 companies in Birmingham City Centre, assisting with business issues and collaborating with Birmingham City Council. Managed environmental upkeep and supported local events and promotions.
Supervisor
200 Degrees
Jan 2017 - Dec 2017 (11 months)
Oversaw customer experience in a high-volume environment, trained staff, maintained service standards, and ensured efficient operations.
Deputy Manager
Bodega Bar Cantina
Jan 2017 - Nov 2017 (10 months)
Managed reservations and event organization, ensured service standards, scheduled staff, and maintained strong customer relations.
Conference and Events Supervisor
Hilton Birmingham Metropole
Mar 2013 - Jan 2016 (2 years 10 months)
Organized and controlled service for various events, developed high-performance teams, and resolved labor relations issues while maintaining high service standards.
Education
Degrees, certifications, and relevant coursework
Intercollege University
Diploma, Hospitality Management
2007 - 2011
Awarded a Diploma in Hotel & Tourism Hospitality Management, focusing on various aspects of hospitality and tourism management.
University of the West of England
Diploma, Fine Arts
Completed a Diploma in Drawing & Fine Arts, enhancing skills in artistic expression and creativity.
Availability
Location
Authorized to work in
Job categories
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