Open to opportunities

Tahirah Findlay

@tahirahfindlay

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Dynamic hospitality professional with a focus on customer experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a dedicated hospitality professional, I thrive on creating memorable experiences for guests. My journey began at Galvin Restaurant, where I honed my skills as a hostess, ensuring every guest felt welcomed and valued. This role taught me the importance of communication and teamwork in delivering exceptional service.

At Delaware North, I took on the role of hospitality assistant manager, leading teams to provide first-class guest experiences during major events. My leadership style is collaborative, and I enjoy inspiring my team to excel. I am adaptable and quick to respond to changing priorities, which has been crucial in fast-paced environments like Lidl and The Aviary.

With a strong background in customer service and a commitment to excellence, I am eager to leverage my skills in a new role that values teamwork and high standards of service.

Experience

Work history, roles, and key accomplishments

Current

Hostess

Current

The Aviary | ETM

May 2024 - Present (1 year 2 months)

As a hostess, I provided a warm, energetic and personable first impression for guests as well as sincere thanks when leaving. I maintained a high level of communication across different teams to ensure guests' dining experiences and concerns were handled adequately.

Customer Service Teamwork Attention To Detail

Sales Associate

The White Company | Selfridges

Oct 2022 - Jan 2023 (3 months)

I consistently provided a proactive approach to delivering excellent customer service, resulting in achieving and exceeding sales targets. I also developed my computer skills further by placing product orders and using their personalized CRM system.

Customer Service Sales CRM Software Data Entry

Property (Move) Consultant

Foxtons

Jun 2022 - Sep 2022 (3 months)

As a Property (Move) consultant, I consistently built relationships with existing clients and advised them on every aspect of the property industry. I was responsible for an assigned region of London, working alongside the associated Foxtons branch to develop new business from existing clients and increase the market share within that area.

Client Relationship Management Business Development Sales Negotiation

Retail Assistant

Lidl

Jun 2021 - May 2022 (11 months)

I gained experience working in a fast-paced retail environment, reacting positively to changing priorities and using my initiative to identify tasks. I continuously drove to work hard and contributed to the success of the store, improving customer service at all times.

Fast Paced Environment Customer Service Teamwork Retail Operations

Hostess

Galvin Restaurant

Jun 2019 - Mar 2020 (9 months)

Customer Service Communication Team Collaboration Attention To Detail

Hospitality Assistant Manager

Delaware North

May 2019 - Aug 2020 (1 year 3 months)

As a Hospitality Assistant Manager, I provided exceptional leadership and inspired collaborative teams to deliver first-class guest experiences. I managed some of the biggest hospitality areas on event days and led other areas of the hospitality team on non-event days.

Leadership Team Management Event Management Customer Service Communication

Education

Degrees, certifications, and relevant coursework

University (unspecified)

BSc, Business Management

Grade: 2:1

Achieved a 2:1 in Business Management, developing a strong foundation in business principles, including marketing, finance, and operations. This degree provided comprehensive insights into managing business functions and strategic decision-making.

ICOES

Certificate, TEFL

Obtained a 120-hour TEFL Certificate, preparing me to teach English as a foreign language. This certification covers essential teaching methodologies, lesson planning, and classroom management techniques.