Violeta Maria Screciu
@violetamariascreciu
Multilingual customer support professional combining customer care, technical info, and media communication.
RomaniaWhat I'm looking for
I’m a multilingual customer support specialist with extensive experience answering clients in English, French, and Spanish while handling projects for global brands. In my roles, I provide accurate information (including technical details), maintain clear records of each interaction, and keep communication consistent across written and phone channels.
Recently, I’ve been working in customer support at WNS Romania on the Amex GBT project, supporting customers in French. Prior to that, I supported international clients on projects like H&M at Webhelp Romania (remote) and worked with Honeywell, including providing technical information to both clients and technicians.
My background also includes years in media and education, where I strengthened my communication, organization, and editorial skills. I worked as an editor, presenter, and news producer, and later as an English teacher, bringing structure and clarity to how information is delivered.
I bring advanced Excel and Microsoft Office skills, strong writing and documentation habits, and a people-focused approach built from long-term customer and media-facing work.
Experience
Work history, roles, and key accomplishments
Provided customer support for the Amex GBT project in French, handling client inquiries in a customer service context.
English Teacher
Colegiul Mihail Cantacuzino
Sep 2020 - Sep 2022 (2 years)
Taught English in Romania’s public education system at Colegiul Mihail Cantacuzino (Sinaia) and Liceul Constantin Istrati (Câmpina).
Provided technical information to clients and technicians in English, French, and Spanish as a customer relations specialist.
Delivered customer support in Spanish (Showroomprivé) and French (It Works) by phone and via written messages, maintaining call records through written notes.
Social Program Producer
TVH
Jun 2013 - Feb 2016 (2 years 8 months)
Documented topics, conducted interviews, wrote scripts, and participated in the editing process for social broadcasts including „Ochiul de veghe” and „Instantanee din viaţă”.
News Department Editor
TVH
Mar 2012 - May 2013 (1 year 2 months)
Presented informational news programming, edited news segments, and wrote and presented „Retrospectiva Evenimentelor Interne şi Externe”.
Culture Program Host
TVH
May 2007 - Mar 2012 (4 years 10 months)
Produced culture-focused broadcasts by documenting, researching, and creating documentaries and reports for television.
News Reporter & Host
TVH
Apr 2003 - Apr 2007 (4 years)
Researched and produced news and interview broadcasts, including segments featuring interviews with public figures.
Social News Reporter
B1 TV
Apr 2002 - Feb 2003 (10 months)
Conducted documentation and produced news reporting for the Social sector at B1 TV.
Live News & Entertainment Presenter
Teleuniversitatea Craiova
Jun 2001 - Mar 2002 (9 months)
Researched, wrote, and presented live news and entertainment programming, serving as reporter, presenter, and live program host.
Education
Degrees, certifications, and relevant coursework
Curs Intensiv Excel
Intensiv Excel (Nivel Avansat), Excel
Curs intensiv Excel, nivel avansat.
Profit Point Romania
Curs „Primii Pași pe Bursă”, Burse / oportunități educaționale
Curs „Primii Pași pe Bursă” (Profit Point Romania).
Training Exe
Curs de formator, Formare / Training (Formator)
Curs de formator (Training Exe), recunoscut de Ministerul Muncii și Ministerul Educației în România, precum și la nivel european.
Televiziunea Română
Curs de dicție, Dicție
Curs de dicție (2013) cu dl. Ilie Ciurescu.
Televiziunea Română
Curs de dicție, Dicție
Curs de dicție (2010) cu dl. Ilie Ciurescu.
Universitatea Politehnică
Master, Comunicare Managerială și Creare de Imagine
Master in Comunicare Managerială și Creare de Imagine.
Ministerul Administrației și Internelor
Curs de investigație, Investigație
Curs de investigație (2003) la Ministerul Administrației și Internelor.
Școala de Artă „Cornetti”
Studii de artă, Artă cinematografică
2000 - 2002
Studii de artă cinematografică la Școala de Artă „Cornetti”, Craiova.
Ministerul Justiției
Autorizație interpret și traducător, Interpretariat și traduceri
Autorizație de interpret și traducător pentru limbile Engleză și Spaniolă (nr. 6795).
Școala de Jurnalistică din Craiova
Studii, Jurnalism
2000 - 2001
Studii de jurnalism la Școala de Jurnalistică din Craiova.
Școala de Artă „Cornetti”
Studii de artă, Pictură
1997 - 2000
Studii de pictură la Școala de Artă „Cornetti”, Craiova.
Facultatea de Litere, Craiova
Licență, Engleză–Spaniolă
1996 - 2000
Licență cu specializarea Engleză–Spaniolă.
Institutul Cervantes
Diplomă de limba spaniolă, Limba spaniolă
Diplomă de limba spaniolă eliberată de Institutul Cervantes din București.
Availability
Location
RomaniaAuthorized to work in
Job categories
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