Antonette Raut
@antonetteraut
I’m a Customer Support Representative delivering exceptional chat, email, and voice customer experiences.
PhilippinesWhat I'm looking for
I’m a Customer Support Representative with experience in chat, email, and voice support, focused on strong communication and customer service. I adapt quickly in fast-paced environments and aim to deliver exceptional customer experiences.
In my current role as a Chat Support Representative for a US-based eCommerce wellness company (May 2026–present), I handle live chat and email support for order tracking, refunds, replacements, subscriptions, and product inquiries. Previously, I worked at a BPO for 7 months, assisting with account inquiries, billing concerns, and service-related issues while meeting quality and productivity standards and ensuring timely, professional resolution.
Experience
Work history, roles, and key accomplishments
Chat Support Representative
US-Based ECommerce Wellness Company
May 2026 - Present (2 months)
Provided live chat and email customer support for an eCommerce business, handling order tracking, refunds, replacements, subscriptions, and product inquiries. Resolved customer concerns efficiently while adapting to company systems and managing multiple interactions.
Customer Service Representative
Business Process Outsourcing (BPO)
Assisted customers with account inquiries, billing concerns, and service-related issues within a fast-paced customer service environment. Documented interactions accurately and maintained professionalism and empathy while working toward quality and timely issue resolution.
Education
Degrees, certifications, and relevant coursework
Cordova Public College
Bachelor of Elementary Education, Elementary Education
2019 - 2023
Earned a Bachelor of Elementary Education at Cordova Public College. Licensed as a Professional Teacher (LPT).
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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