Tracee Alexander
@traceealexander
I specialize in operations, research, and compliance, solving complex problems and managing workflows independently from start to finish.
United StatesWhat I'm looking for
I’m an operations, compliance, and research professional with experience managing complex, high-volume workflows in remote environments. My background spans insurance, workforce services, benefits administration, training, customer operations, and entrepreneurship, with a strong focus on process management, documentation, research, problem-solving, and regulatory compliance.
At Liberty Mutual, I managed 120–175 active files while independently prioritizing daily workloads, investigating complex issues, interpreting policies and requirements, maintaining detailed documentation, and coordinating resolutions across multiple systems and stakeholders. I was also selected as a trainer and subject matter expert, onboarding employees and helping teammates navigate workflows, systems, and documentation requirements. My performance earned recognition including Q1 Unit Highest Achiever, Desktop Management Achiever, and Special Investigations Recognition.
My previous experience includes remote claims operations with Progressive Insurance and high-volume case, eligibility, enrollment, documentation, and compliance work with EQUUS Workforce Solutions and BenefitMall. Across these roles, I’ve developed a reputation for learning complex processes quickly, identifying what needs to happen next, and managing work independently through completion.
I’m especially interested in fully remote roles in operations, business operations, program coordination, compliance, research, administrative operations, quality, process improvement, and analyst work. I’m at my best in environments that value autonomy, clear outcomes, thoughtful problem-solving, and strong individual ownership of work.
I’m particularly interested in opportunities where I can use my experience to improve processes, research and resolve complex issues, maintain accurate and compliant operations, and help teams work more efficiently.
Experience
Work history, roles, and key accomplishments
Managing 120–175 active files taught me how to bring order to complex, high-volume work. I investigate issues, analyze records and requirements, maintain compliance, and move cases from problem to resolution. My ability to master workflows led to opportunities as a trainer and subject matter expert, helping others navigate systems, processes, and documentation standards.
Immigration Records Eligibility Analyst
United States Citizenship and Services
Apr 2023 - Jul 2023 (3 months)
Working with immigration records strengthened my ability to analyze complex documentation with accuracy and discretion. I reviewed records for eligibility and compliance, researched discrepancies, updated systems, and identified information requiring further review. The role sharpened my investigative skills and taught me to make careful decisions in a high-volume, highly regulated environment.
Working remotely at Progressive strengthened my ability to investigate complex issues and make sound decisions independently. I analyzed coverage, liability, records, and supporting documentation to determine next steps and resolve cases. Managing competing priorities across multiple systems sharpened my judgment, organization, and ability to move complex work forward with minimal oversight.
Managing a high-volume caseload at EQUUS taught me how to balance people, policy, and process. I reviewed eligibility documentation, maintained accurate records, tracked program requirements, and coordinated next steps across multiple stakeholders. The experience strengthened my ability to manage detailed workflows, interpret requirements, and keep cases moving while maintaining compliance.
New Business Analyst
BenefitMall
May 2017 - Jan 2019 (1 year 8 months)
As a New Business Analyst, I managed enrollment applications from submission through completion, reviewing documentation for accuracy and compliance while coordinating underwriting requirements across brokers, carriers, and internal teams. Tracking multiple accounts taught me how to spot missing information, manage competing priorities, and keep complex workflows moving toward completion.
Education
Degrees, certifications, and relevant coursework
University of North Texas
Bachelor of Sociology, Sociology
Bachelor of Sociology degree from the University of North Texas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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