Open to opportunities

Krista User

@kristauser

Compassionate customer service professional seeking to support daily operations in dynamic healthcare with accurate, confidential service.

United States

Message

What I'm looking for

I’m looking to contribute to day-to-day operations within a dynamic healthcare organization, using my customer service experience, confidentiality, and accurate documentation to help customers and teams succeed with compassion and energy.

I’m a compassionate, energetic professional with a track record of providing excellent customer service and supporting day-to-day operations in fast-paced environments. I enjoy identifying customer needs, resolving problems, and following established procedures—while maintaining confidentiality and clear, accurate documentation.

Currently enrolled in an Associate’s Degree in Medical Billing and Coding, and recognized through the Ultimate Medical Academy Dean's List and Honor Roll. Across my experience as a Customer Service Representative, Front End Specialist, and PSE Mail Processing Clerk, I’ve built strength in communication, time management, attention to detail, and data entry—along with accurate handling of money transfers, bill payments, and check cashing.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Signature Performance Inc.

Oct 2025 - Mar 2026 (5 months)

Documented customer activity in accounts with confidentiality, identifying needs and resolving issues while following established procedures. Managed inbound and outbound call inquiries and accurately entered account data with clear communication.

Customer Service Outbound Calling Confidentiality Written And Verbal Communication Time Management Attention To Detail

Front End Specialist

Walmart Associates Inc.

Sep 2024 - Jan 2025 (4 months)

Resolved customer issues related to returns, exchanges, and price discrepancies to uphold service standards. Processed money transfers, bill payments, and check cashing with 100% accuracy cash handling, while maintaining organized front-end operations.

Customer Service Returns and Exchanges Cash Handling Check Cashing Retail Operations Attention To Detail

PSE Mail Processing Clerk

United States Post Office

Jan 2022 - Apr 2022 (3 months)

Performed incoming and outgoing mail sortation to ensure correct ZIP-code routing using manual distribution schemes. Scanned bar codes to load packages into correct bins and transported bulk mail to designated areas.

Sorting Mail Bar Coding Attention To Detail Package Routing Accuracy Time Management

Digital Shopper

Walmart Associates Inc.

Sep 2021 - Nov 2021 (2 months)

Completed high-speed order picks across grocery, general merchandise, chilled, and frozen departments using a handheld TC device to meet hourly production goals. Loaded orders for curbside pickup, verified identities for age-restricted items, and staged multiple orders in a fast-paced backroom environment.

Handheld TC Devices Order picking Curbside Staging Orders Attention To Detail Customer Service

Stay-At-Home Parent

N/A

Jan 2016 - Sep 2021 (5 years 8 months)

Provided day-to-day care supporting children’s physical, emotional, intellectual, and social needs. Monitored health, administered medications as directed, supported school projects, and managed family finances while ensuring safe behavior and responsiveness to irregularities.

Child Supervision Medication Management Safe Behavior Coaching Organization Critical Thinking Time Management Financial Management