Open to opportunities

Krista Helterbrand-Archibeque

@helter

Customer Experience Representative who delivers confidential, accurate support and smooth day-to-day operations in healthcare.

United States

Message

What I'm looking for

I’m looking to contribute to day-to-day operations within a dynamic healthcare organization, using my confidential, accurate customer service skills to solve problems quickly, document clearly, and support smooth workflows.

I’m a compassionate, energetic customer-focused professional with a strong record of providing excellent customer service and handling day-to-day operational details with care. I document activity accurately, maintain confidentiality, and communicate clearly to identify customer needs and resolve problems using established procedures.

I bring hands-on experience across retail customer service—resolving returns, exchanges, and price discrepancies—while executing financial services with 100% accuracy cash handling. I also have experience with high-speed order picking and age-restricted identity verification, plus mail processing that required precise routing by ZIP code and accurate scanning.

Experience

Work history, roles, and key accomplishments

Customer Experience Representative

Signature Performance Inc.

Oct 2025 - Mar 2026 (5 months)

Documented customer account activity accurately while maintaining confidentiality. Identified customer needs, provided problem resolutions, and entered account data clearly and concisely.

Customer Service Data Entry Confidentiality Written Communication Verbal Communication Time Management

Front End Specialist

Walmart Associates Inc.

Sep 2024 - Jan 2025 (4 months)

Resolved customer issues related to returns, exchanges, and price discrepancies to uphold service standards. Completed financial services (money transfers, bill payments, check cashing) with 100% accuracy and handled cash reliably.

Customer Service Returns Pricing Discrepancies Check Cashing Cash Handling

PSE Mail Processing Clerk

United States Post Office

Jan 2022 - Apr 2022 (3 months)

Sorted incoming and outgoing mail to ensure correct routing by ZIP code using manual distribution schemes. Loaded packages into correct bins by scanning barcodes and transported bulk mail to designated areas.

Sorting Mail Logistics Support Quality Assurance

Digital Shopper

Walmart Associates Inc.

Sep 2021 - Nov 2021 (2 months)

Performed high-speed order picks across grocery, general merchandise, chilled, and frozen departments using a handheld TC device to meet hourly production goals. Loaded orders for curbside pickup, verified identities for age-restricted items, and staged multiple orders in a fast-paced backroom.

Order picking Handheld TC Devices Department Picking Curbside Identity Verification Staging Orders

Education

Degrees, certifications, and relevant coursework

Ultimate Medical Academy

Associate's Degree, Medical Billing and Coding

Activities and societies: Dean's List; Honor Roll

Currently enrolled in Medical Billing and Coding, pursuing an Associate's Degree. Earned Ultimate Medical Academy Dean's List and Honor Roll recognition.