Open to opportunities

Wendy Davis

@wendydavis2

Message

I’m a customer service and patient support professional focused on solving problems.

United States

Message

What I'm looking for

I’m looking for a customer service or patient support role where I can use scheduling, CRM, and problem resolution skills to deliver compassionate help, build positive relationships, and grow in a mission-driven environment.

I provide dedicated customer service and patient support in fast-paced, customer-facing roles. I’m known for strong communication, attention to detail, and delivering exceptional customer experiences through compassionate, accurate support.

In healthcare and patient support work, I update personal and medical information, schedule doctor and vaccination appointments, and process medication refill requests. I maintain confidentiality while handling sensitive information and ensure patients receive timely, dependable assistance.

Previously, I supported customers through lead follow-up and issue resolution in a pre-sales customer service role, keeping accurate records using data entry and CRM systems. Earlier experience as a USPS Processing Clerk strengthened my ability to handle high volumes, collaborate with teams, and stay accurate while meeting deadlines.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

BroadPath

Sep 2025 - Jan 2026 (4 months)

Assisted patients with updating personal and medical information, scheduling appointments, and processing medication refill requests while providing accurate, compassionate support.

Patient Support Appointment Scheduling Customer Service Data Entry Confidentiality Phone Support

Pre-Sales Customer Service Representative

HomeSafe LLC

Mar 2023 - Sep 2025 (2 years 6 months)

Contacted prospective customers, converted leads into sales opportunities, and supported customers with service needs while maintaining accurate records in CRM systems.

Pre sales Support Lead Conversion Customer Service Data Entry CRM Written And Verbal Communication Time Management

Processing Clerk

United States Postal Service (USPS)

Jan 2021 - Mar 2023 (2 years 2 months)

Processed and sorted high volumes of mail, assisted customers with postal inquiries, and maintained accuracy and efficiency while meeting daily deadlines.

Sorting Mail Time Management