Kalena Schroeder

Sorted and organized route mail, delivered mail along assigned routes, and maintained accurate delivery records and daily service reports. Provided customer support by resolving delivery-related issues while maintaining accuracy and organization for on-time service.

Supported pharmacists with data entry, prescription preparation, and medication organization while updating patient profiles and maintaining confidentiality. Assisted customers with prescription questions and refills, handled phone calls, processed returns and refills, and resolved medication stock issues.

Managed cash register transactions, restocked inventory, and created appealing product displays to improve the customer experience. Supported store e-commerce listings on eBay and Walmart and maintained product and inventory data using Microsoft Excel, Sheets, Docs, and PowerPoint.

Operated the cash register and processed coupons, returns, and customer inquiries accurately and courteously. Helped train new employees and supported store operations, including deliveries, cart retrieval, drawer counts, and accurate cash recordkeeping.

Provided friendly, efficient customer service by answering phones and directing customers to appropriate departments. Managed store opening/closing, performed daily drawer counts, reconciled cash transactions accurately, and maintained cleanliness and organized product displays.

Grade: 3.4 GPA

Activities and societies: All 4 years on Honor Roll.

Earned a high school diploma from Le Mars Community High School, graduating with a 3.4 GPA and all four years on the Honor Roll.