krista duvalKD
Open to opportunities

krista duval

@kristaduval

Technology Specialist skilled in IT support and infrastructure management.

United States
Message

What I'm looking for

I seek a role that fosters growth and allows me to enhance educational technology support.

I am a dedicated Technology Specialist with extensive experience in supporting and maintaining IT infrastructure within educational settings. My journey began with a strong foundation in Electronics and Computer Technology, which I complemented with a Bachelor’s degree in Criminal Justice. Over the years, I have honed my skills in troubleshooting hardware and software issues, ensuring that both staff and students have seamless access to technology.

Currently, I serve as a Junior Systems Support Analyst at the Fair Lawn Board of Education, where I manage and resolve technical issues related to various educational tools and systems. My role involves providing technical assistance for Windows OS, Google Workspace, and Microsoft 365, among others. I take pride in my ability to enhance instructional delivery by minimizing disruptions through effective problem-solving and timely support.

My previous experience as a Technician at the Hillsborough Board of Education allowed me to manage technology needs across multiple schools, where I supervised a team and ensured that all hardware and software issues were addressed promptly. I am passionate about leveraging technology to improve educational experiences and am always eager to learn and adapt to new challenges in the IT landscape.

Experience

Work history, roles, and key accomplishments

FE
Current

Junior Systems Support Analyst

Fair Lawn Board of Education

Oct 2021 - Present (3 years 9 months)

Managed and maintained troubleshooting solutions for Boxlight-related issues, working with Active Directory, ticketing systems, Duo, Microsoft, and Endpoint. Provided technical assistance for Windows OS, Google Workspace, Chromebooks, and Microsoft 365, ensuring seamless integration and functionality across educational tools.

Education

Degrees, certifications, and relevant coursework

EC

Eastwick College

Certificate in technical Science, Electronics and Computer Technology

Obtained a Certificate in Technical Science, focusing on electronics and computer technology. This program provided a foundational understanding of computer systems and hardware.

CC

Centenary College

B.A. Criminal Justice, Criminal Justice

Completed a Bachelor of Arts in Criminal Justice. The curriculum covered various aspects of the criminal justice system.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
krista duval - Junior Systems Support Analyst - Fair Lawn Board of Education | Himalayas