krista duval
@kristaduval
Technology Specialist skilled in IT support and infrastructure management.
What I'm looking for
I am a dedicated Technology Specialist with extensive experience in supporting and maintaining IT infrastructure within educational settings. My journey began with a strong foundation in Electronics and Computer Technology, which I complemented with a Bachelor’s degree in Criminal Justice. Over the years, I have honed my skills in troubleshooting hardware and software issues, ensuring that both staff and students have seamless access to technology.
Currently, I serve as a Junior Systems Support Analyst at the Fair Lawn Board of Education, where I manage and resolve technical issues related to various educational tools and systems. My role involves providing technical assistance for Windows OS, Google Workspace, and Microsoft 365, among others. I take pride in my ability to enhance instructional delivery by minimizing disruptions through effective problem-solving and timely support.
My previous experience as a Technician at the Hillsborough Board of Education allowed me to manage technology needs across multiple schools, where I supervised a team and ensured that all hardware and software issues were addressed promptly. I am passionate about leveraging technology to improve educational experiences and am always eager to learn and adapt to new challenges in the IT landscape.
Experience
Work history, roles, and key accomplishments
Junior Systems Support Analyst
Fair Lawn Board of Education
Oct 2021 - Present (3 years 9 months)
Managed and maintained troubleshooting solutions for Boxlight-related issues, working with Active Directory, ticketing systems, Duo, Microsoft, and Endpoint. Provided technical assistance for Windows OS, Google Workspace, Chromebooks, and Microsoft 365, ensuring seamless integration and functionality across educational tools.
Technician 2
Hillsborough Board of Education
Jan 2018 - Aug 2021 (3 years 7 months)
Managed technology needs for three schools, supervising a Level 1 technician and overseeing Chromebook repair and monitoring. Solved technical issues through a ticketing system and arranged service appointments for technology needs.
Bookkeeper/Sales Associate
Kings Supermarket
Jan 2016 - Jan 2018 (2 years)
Maintained accounts documentation electronically and on paper, handling cash and deposits using proper accounting procedures. Supervised cashiers, managed monetary transactions and reconciliations, and provided excellent customer service.
Education
Degrees, certifications, and relevant coursework
Eastwick College
Certificate in technical Science, Electronics and Computer Technology
Obtained a Certificate in Technical Science, focusing on electronics and computer technology. This program provided a foundational understanding of computer systems and hardware.
Centenary College
B.A. Criminal Justice, Criminal Justice
Completed a Bachelor of Arts in Criminal Justice. The curriculum covered various aspects of the criminal justice system.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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