Open to opportunities

Andrew Dillion

@andrewdillion

Message

Experienced IT support specialist with a focus on technical troubleshooting.

United States

Message

What I'm looking for

I seek a collaborative environment that values technical expertise and offers growth opportunities.

I'm an IT support specialist with extensive experience in providing technical assistance across various environments. My journey began with an Associate's degree in Networking & Information Systems Support Technology, which laid the foundation for my career in technology. Over the years, I've honed my skills in troubleshooting complex technical issues, ensuring operational efficiency, and enhancing system reliability.

In my most recent role as a Support Technician at Kohl's, I led troubleshooting efforts for intricate technical challenges, developed a comprehensive knowledge base, and conducted trend analysis to improve system performance. My previous experiences at the University of Findlay and HCL Technologies allowed me to support thousands of users, manage device lifecycles, and mentor teams, fostering a collaborative environment that prioritizes efficiency and knowledge sharing.

I'm passionate about leveraging my technical expertise and problem-solving skills to contribute to organizational success. I thrive in dynamic environments where I can continue to learn and grow while making a positive impact on team performance and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Support Technician

Current

Kohl’s

May 2021 - Nov 2024 (3 years 6 months)

Led troubleshooting and resolution efforts for complex technical issues, enhancing system reliability and operational efficiency. Conducted preventative maintenance and managed asset inventory, optimizing resource allocation and reducing unexpected system failures.

Technical Troubleshooting Incident Management Process Optimization Asset Management

Technical Support Services Specialist

University of Findlay

Oct 2019 - Jun 2021 (1 year 8 months)

Provided high-quality technical support for Windows and Mac environments, assisting users through various channels. Authored documentation for new processes and led a team of interns, enhancing team efficiency and knowledge transfer.

Technical Support Documentation Team Leadership Incident Management

Information Systems Specialist

HCL Technologies

May 2019 - Oct 2019 (5 months)

Delivered expert-level technical support to global users, managing device lifecycle and mobile device management. Proactively handled software distribution and resolved high-priority incidents, minimizing operational downtime.

Technical Support Lifecycle Management Mobile Device Management SCCM

MPLX Field Support - Queue Team

TEKsystems

Jan 2018 - Mar 2019 (1 year 2 months)

Delivered IT support to over 400 locations, providing critical assistance to thousands of users. Led imaging and software installation, developed policies for emerging technologies, and optimized asset tracking.

IT Support Installation Policy Development Asset Management Documentation

Education

Degrees, certifications, and relevant coursework

University of Findlay

Bachelor of Science, Technical Support Services

2017 - 2019

Engaged in technical support services, providing assistance for Windows & Mac environments, and improving operational efficiency through documentation and team training.

Owens Community College

Associates of Applied Business, Networking & Information Systems Support

2012 - 2014

Completed an Associates of Applied Business in Networking & Information Systems Support, focusing on the technical aspects of networking and information systems.