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@sarahwafula
I am a customer care representative delivering excellent service and CRM-driven problem resolution.
KenyaI am a result-oriented Customer Care Representative with over 3 years’ experience resolving client queries, handling complaints, and maintaining strong business relationships. I routinely use CRM systems, quality analysis, social media and email communication to engage customers, prepare customer reports, and drive positive outcomes.
My background in hospitality as a chef and waitress has strengthened my teamwork, event service, and food-preparation skills while reinforcing attention to detail and service under pressure. I hold Customer Care Training (2020) and Certified Internet Marketing Practitioner (2017), and I'm currently studying Human Resources Management to expand my people-focused capabilities.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Premier Kenya Ltd.
Oct 2020 - Present (5 years 1 month)
Resolved customer issues and answered inquiries about products and services while maintaining a calm, positive attitude. Engaged new customers, prepared customer reports from interaction data, and escalated complex cases to managers.
Merryvilla Hotel and Apartments
Jan 2017 - Feb 2020 (3 years 1 month)
Prepared pastries, hot and cold dishes, and managed breakfast and buffet service while maintaining mise-en-place for a-la-carte operations. Supported kitchen workflow and ensured consistent food quality and service readiness.
Sarova Whitesands Beach Resort & Spa
Apr 2015 - Dec 2016 (1 year 8 months)
Served banquets, events, conferences and outside catering, providing food and beverage service and preparing/serving tea and refreshments. Delivered high-quality guest service during gala dinners and large events.
Degrees, certifications, and relevant coursework
Certificate, Catering
2015 -
Certificate in catering interactions awarded in 2015.
Software and tools used professionally
KenyaYou can contact Sarah and 90k+ other talented remote workers on Himalayas.
Message Sarah
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