Sarah Wafula
@sarahwafula
I am a customer care representative delivering excellent service and CRM-driven problem resolution.
What I'm looking for
I am a result-oriented Customer Care Representative with over 3 years’ experience resolving client queries, handling complaints, and maintaining strong business relationships. I routinely use CRM systems, quality analysis, social media and email communication to engage customers, prepare customer reports, and drive positive outcomes.
My background in hospitality as a chef and waitress has strengthened my teamwork, event service, and food-preparation skills while reinforcing attention to detail and service under pressure. I hold Customer Care Training (2020) and Certified Internet Marketing Practitioner (2017), and I'm currently studying Human Resources Management to expand my people-focused capabilities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Premier Kenya Ltd.
Oct 2020 - Present (5 years)
Resolved customer issues and answered inquiries about products and services while maintaining a calm, positive attitude. Engaged new customers, prepared customer reports from interaction data, and escalated complex cases to managers.
Kitchen Chef
Merryvilla Hotel and Apartments
Jan 2017 - Feb 2020 (3 years 1 month)
Prepared pastries, hot and cold dishes, and managed breakfast and buffet service while maintaining mise-en-place for a-la-carte operations. Supported kitchen workflow and ensured consistent food quality and service readiness.
Waitress
Sarova Whitesands Beach Resort & Spa
Apr 2015 - Dec 2016 (1 year 8 months)
Served banquets, events, conferences and outside catering, providing food and beverage service and preparing/serving tea and refreshments. Delivered high-quality guest service during gala dinners and large events.
Education
Degrees, certifications, and relevant coursework
Marianist Project
Certificate, Catering
2015 -
Certificate in catering interactions awarded in 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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