Open to opportunities

Krish Gupta

@krishgupta1

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Customer-focused professional with 8+ years in retail and client relations.

India

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What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities in a supportive environment.

I am a customer-focused professional with over 8 years of experience in the retail business and client-facing roles. My journey began with a Bachelor's degree in Science from Nowrosjee Wadia College, where I developed a strong foundation in customer relationship management. I founded and managed a profitable retail clothing business, achieving 15% year-on-year sales growth while maintaining a 100% customer satisfaction rate. My ability to build long-term customer relationships and handle escalations with empathy has been key to my success.

Throughout my career, I have honed my skills in operations management, service delivery, and online engagement. I am proficient in using various CRM tools such as ZohoCRM and Hubspot, which have enabled me to track customer interactions and contribute to product improvements. My experience also includes managing financials, inventory control, and social media marketing, all of which have contributed to my ability to maintain a loyal customer base and achieve high ratings across platforms.

Experience

Work history, roles, and key accomplishments

Current

Founder & Owner

Current

Self-Employed

Aug 2017 - Present (8 years)

Built and managed a profitable retail clothing store from the ground up, maintaining 100% customer satisfaction. Achieved 15% YoY sales growth through referrals, word of mouth, social media marketing, and repeat customers.

Customer Service Sales Inventory Control Billing Social Media Marketing Customer Relationship Management Data Analysis MS Excel Financial Management

Customer Service Executive

Firstcry.com

Oct 2015 - Present (9 years 10 months)

Responded to customer inquiries, product-related queries, and complaints via inbound calls, achieving strong customer satisfaction scores. Collaborated with logistics and warehouse teams to track and expedite deliveries.

Customer Service Inbound CRM Tools Logistics Coordination Customer Feedback Communication Empathy Data Entry

Brand Ambassador & Supervisor

Budweiser

Jan 2015 - Present (10 years 7 months)

Represented Budweiser during promotional campaigns, events, and on-ground marketing activities, interacting with customers to promote brand features. Supported event setups, managed brand merchandise, and ensured premium experience.

Event Management Customer Engagement Marketing Campaigns consumer behavior Team Collaboration Communication

Freelance Brand Promoter

Multiple Brands

Jan 2013 - Present (12 years 7 months)

Represented multiple brands in promotional campaigns at retail outlets, colleges, events, and public spaces. Engaged with diverse audiences to demonstrate products/services, build brand awareness, and encourage customer interaction.

Customer Engagement Brand Awareness Data Collection Communication Persuasion Problem Solving

Cybercafe Coordinator

Cybercafe

Jan 2012 - Present (13 years 7 months)

Assisted in daily operations of the cybercafe, including welcoming customers, managing system usage time, and handling basic payments. Helped users with internet browsing, printing, document formatting, and basic troubleshooting.

Customer Service Troubleshooting System Management Internet Browsing Workspace Maintenance Task Ownership Technology Support Communication

Education

Degrees, certifications, and relevant coursework

Nowrosjee Wadia College

Bachelors of Science, Science

2012 - 2015

Customer-focussed professional with 8+ years of experience in retail business and client facing roles. Skilled in building long-term customer relationships, handling escalations with empathy, and driving repeat engagement through personalized support. Experienced in managing operations and service delivery across online and offline platforms.