Open to opportunities

Shruti Singh

@shrutisingh10

I build trusted customer relationships by understanding needs and drive growth through service, operations, and team leadership.

India

Message

What I'm looking for

I'm looking for opportunities where I can build trusted customer and stakeholder relationships, lead teams, improve service delivery, resolve complex challenges, and drive measurable business growth.

Customer Success and Account Management professional with 8+ years of client-facing experience in banking and e-commerce. At State Bank of India, I grew a customer portfolio by 300% to ₹60 Cr, secured about ₹80 Cr in institutional business, led a 15-member team and sanctioned 1,000+ retail loans, contributing to ₹500+ Cr in business growth. I then built and ran my own online apparel brand, managing international vendors, payments, logistics and digital marketing across several sales channels. I hold an M.Tech and B.Tech in Electronics & Communication Engineering. I'm strong at understanding customer needs, giving honest advice and following through.

I'm now looking for a role where I can build trusted customer relationships, solve complex problems, and collaborate across teams to deliver meaningful outcomes.

Experience

Work history, roles, and key accomplishments

Entrepreneur

Women's Apparel Venture

Jul 2023 - Jul 2026 (3 years)

Built and managed an e-commerce business from concept to market, sourcing and managing vendors internationally for product manufacturing and supply.
Owned the end-to-end customer journey.
Learned website development on WooCommerce/WordPress, hosting on Bluehost.
Drove Google Ads, influencer for marketing campaigns that increased traffic and inquiries into consistent sales.

Customer Experience Vendor Management Inventory Management Operations Management Web Development

Manager

State Bank of India

Jun 2020 - May 2023 (2 years 11 months)

Led a 15-member cross-functional team across customer service, operations, and lending workflows.
Served as an escalation point for customer issues while working across internal teams.
Managed and sanctioned 1,000+ customer loans worth ₹300 Cr.
Contributed to ₹500+ Cr in business growth through relationship management, customer portfolio management, and identification of relevant customer needs.

Customer Relationship Management Team Leadership Operations Management Regulatory Compliance Customer Service Cross Functional Collaboration

Manager

State bank of India

Jun 2017 - May 2020 (2 years 11 months)

Managed strategic institutional and client relationships with senior and international defense officers.
Grew customer portfolio by 300% to ₹60 Cr by building trusted relationships & understanding customer goals
Secured almost ₹80 Cr in institutional business through knowledge sessions, stakeholder engagement.
Used MS Dynamics CRM to maintain accurate customer information.

Team Leadership Customer Relationship Management Customer Success Management Operations Management

Probationary Officer

State Bank of India

Jul 2015 - May 2017 (1 year 10 months)

Investigated and resolved complex account discrepancies through detailed reconciliation and cross-team follow-up, recovering ₹10 Lakhs and ensuring the issue was fully closed.
• Supported retail and corporate customers across banking operations and credit processes.
• Conducted credit appraisal for ₹10 Cr+ lending portfolio evaluating customer financial information and requirements.

Banking Operations Customer Service Reconciliations problem resolution