Open to opportunities

Shallini SETH

@shalliniseth

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Experienced customer relations and sales leader driving operations and client engagement.

India

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What I'm looking for

I seek a client-facing leadership role in customer relations or operations where I can lead teams, improve service processes, and grow professionally within a collaborative, performance-driven organization.

I am an experienced customer relations and sales professional with a background across telecom, insurance, education and administrative leadership roles, focused on delivering quality service and driving revenue growth.

I have been promoted through hands-on roles in call centers and sales teams and have been recognized as Best Sales Manager and a quick learner; I have also served as a state head in an NGO and held senior administrative responsibilities.

I bring strong communication, team leadership, operations management and problem-solving skills and I am committed to improving customer experience, mentoring teams and supporting organizational goals.

Experience

Work history, roles, and key accomplishments

Guest Relationship Manager

HimSanchay Credible Ltd

Jun 2020 - Jan 2021 (7 months)

Managed guest relations and visitor management, coordinated communications, maintained records and reporting and handled crisis and customer service issues.

Guest Management Customer Service Communication Record keeping Crisis Management Reporting Coordination CRM

Admin Head

Onus and Marketing

Feb 2019 - Mar 2020 (1 year 1 month)

Oversaw administrative operations, hiring, budgeting, inventory and internal communications while coordinating staff training and clinic/office processes.

Administration Office Management HR Budgeting Inventory Management Procurement Staff Training Communication

Customer Relationship Manager

Sync Smart

Apr 2017 - Oct 2018 (1 year 6 months)

Managed client coordination and case proceedings, resolved walk-in and telephonic queries, and mentored clients to meet academic, professional and financial requirements.

Client Relations Case Management Documentation CRM Communication

Sales Manager

Reliance Life Insurance

Feb 2014 - Mar 2017 (3 years 1 month)

Led sales team operations, recruited and coached advisors, arranged client presentations and was awarded Best Sales Manager for performance.

Sales Management Recruitment Insurance Sales Presentation CRM Stakeholder Management

Floor In-Charge

Reliance Telecom

Apr 2010 - Dec 2013 (3 years 8 months)

Promoted to Floor In-Charge; supervised floor operations, coached staff and improved team performance and service delivery.

Team Leadership Staff Training Performance Management Customer Service Operations Sales Coaching Communication Reporting

Customer Care Executive

Reliance Telecom

Jan 2008 - Mar 2010 (2 years 2 months)

Handled inbound customer inquiries, maintained account records, resolved complaints and generated sales leads to ensure timely issue resolution.

Customer Service CRM Database Management Communication Reporting

Senior Admission Counselor

Sky World School

Feb 2021 - Present (4 years 6 months)

Managed admissions enquiries and visitor coordination, built relationships with prospective families and maintained enrollment records to support admissions.

Lead Management Communication Record keeping Customer Service CRM