Open to opportunities

Aaheli Singh

@aahelisingh

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Customer Relationship and Marketing professional optimizing growth through data-driven social campaigns.

India

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What I'm looking for

I’m looking for a role where I can blend customer relationship management with marketing and social media. I want to use competitor, keyword, and content insights to improve engagement, resolve customer issues smoothly, and drive measurable business growth.

I’m a BBA graduate with a strong foundation in marketing, social media, and business strategy. I bring a practical, customer-first mindset and enjoy using market insights to improve outcomes.

In my recent customer relationship roles, I handled query resolution, grievance redressal, and order-related support. I’ve also managed Instagram and maintained active communication through calls, WhatsApp, and email.

On the marketing side, I’ve conducted competitor research and benchmarked product features and pricing. I also performed keyword analysis, analyzed social media content performance, and created Excel-based market research reports to track industry data and key metrics.

I’m motivated by the chance to contribute to business growth through innovative marketing and data-driven decision-making. Alongside my work, I’ve strengthened my teamwork and communication through NSS volunteering and Entrepreneurship Development Cell activities like organizing seminars and guest lectures.

Experience

Work history, roles, and key accomplishments

Customer Relationship Manager

What the Flex

Sep 2025 - Feb 2026 (5 months)

Managed COD confirmations by calls and maintained customer records, handling WhatsApp and email queries while managing COD-to-prepaid conversions. Resolved order/exchange/delivery issues and supported daily reporting and follow-ups, while also managing and growing the brand’s Instagram and social media presence.

COD to Prepaid Conversion Delivery Issue Resolution Social Media Management Content Creation DM Comment Response Influencer Collaboration

Marketing

Glider.AI

Jun 2025 - Jul 2025 (1 month)

Conducted competitor research for Glider.AI to benchmark product features and pricing. Performed keyword analysis, evaluated social media content performance and trends, and created Excel-based market research reports and LinkedIn lead lists.

Competitor Research Keyword Analysis Market Research Excel Pricing Analysis Lead Lists Trend Analysis

Customer Relationship Manager

GENRAGE

Nov 2024 - Mar 2025 (4 months)

Handled customer queries and grievance redressal for GENRAGE, managing their Instagram page and resolving customer issues. Worked on maintaining positive customer relationships using Shopify and logistics/customer tools (Delhivery, Superphone).

Customer Relationship Management Query Management Customer Support Shopify Superfone

Education

Degrees, certifications, and relevant coursework

IMED, Bharati Vidyapeeth - Pune

Bachelor of Business Administration, Business Administration

2023 - 2026

Grade: GPA: 8.07

Activities and societies: NSS volunteer in Pune (cleanliness drives; social-issue awareness competitions) and awarded Best Team at NSS special winter camp-2023; Entrepreneurship Development Cell organized guest lectures and seminars.

Pursuing a Bachelor of Business Administration at IMED, Bharati Vidyapeeth in Pune (2023–2026), with a GPA of 8.07.