Chito LopezCL
Open to opportunities

Chito Lopez

@chitolopez

Dedicated customer service representative focused on client satisfaction.

Philippines

What I'm looking for

I am looking for a role that challenges me and allows for professional growth while contributing to team success.

I am a committed customer service representative with experience in addressing client needs and resolving complaints. My journey in customer service began at Concentrix, where I honed my skills in providing tailored solutions to clients. I believe in prioritizing the customer's personal needs at every step of the process, ensuring a positive experience.

At Quantrics, I further developed my expertise as a Retention Specialist, working closely with clients to understand their concerns and deliver effective resolutions. My educational background in content moderation has equipped me with the ability to review and manage user-generated content, ensuring compliance with company standards. I am eager to leverage my skills in a challenging position that allows me to contribute to a company's success while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

CO

Customer Service Representative

Concentrix

Jul 2023 - Sep 2023 (2 months)

Worked with clients who had complaints, orders, or required information about products/services. Provided tailored solutions and prioritized customer needs throughout the process.

Education

Degrees, certifications, and relevant coursework

AT

Alorica Teleservices

Senior Content Moderator, Content Moderation

2020 - 2023

Activities and societies: Help colleagues fully understand regarding updates and policies.

Responsible for reviewing user-generated content to ensure that it's not offensive, harmful or inappropriate prior to it being uploaded to a platform or server.

BS

Batasan Hills National High School

High School Diploma, Secondary Education

2004 - 2008

SS

San Diego Elementary School

Elementary School Diploma, Primary Education

1998 - 2004

Tech stack

Software and tools used professionally

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Chito Lopez - Senior Content Moderator - Alorica Teleservices | Himalayas