Looking for a job

Sara Gerlach

@saragerlach

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Adaptable customer service professional with over five years of experience.

United States

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What I'm looking for

I am looking for a remote, work from home role that values collaboration and offers growth opportunities.

I'm a dedicated customer service professional with over five years of experience in managing both virtual and in-person client interactions. My journey has equipped me with the skills to handle diverse customer needs effectively, ensuring seamless communication and problem resolution. I thrive in digital environments, adeptly utilizing tools like Zoom and Microsoft Teams to enhance collaboration and workflow efficiency.

Throughout my career, I have demonstrated a strong ability to self-motivate and prioritize tasks, which has been crucial in roles ranging from a Dietary Assistant to a Call Center CSR. My experiences have honed my attention to detail and adaptability, allowing me to excel in fast-paced settings while maintaining high standards of service. I am passionate about creating positive customer experiences and continuously seek opportunities to improve my skills and contribute to team success.

Experience

Work history, roles, and key accomplishments

Dietary Assistant

Memorial Community Health @ East Park Villa

Jan 2025 - Apr 2025 (3 months)

Prepared resident drink orders and served breakfast and lunch. Responsible for tearing down and resetting the dining room after each meal, and taking counts for next day meal preparation.

Quick Lube Technician

Liberal Lube Center

Dec 2018 - Feb 2020 (1 year 2 months)

Washed windshields, checked tire pressure, and inspected all fluids under the hood of vehicles, adding or replacing as needed. Worked as a cashier and managed opening and closing duties.

Trainer & Supervisor

Freddy's Steakburgers and Frozen Custard

Sep 2017 - Dec 2018 (1 year 3 months)

Trained newly hired employees in cashier and cooking roles. Supervised staff and ensured efficient operations during shifts.

Training Leadership

Call Center CSR

USA800

Apr 2016 - Apr 2017 (1 year)

Answered high volumes of inbound calls for multiple accounts. Accurately entered data into the CRM and documented call notes for follow-up.

Communication

Education

Degrees, certifications, and relevant coursework

Alison

Certificate in Project Management, Project Management

2024 - 2024

Completed an online certificate program focused on the principles and practices of project management, including planning, execution, and monitoring of projects.