Dajaunia James
@dajauniajames
Detail-oriented healthcare professional with expertise in medical records.
United StatesWhat I'm looking for
I am a dedicated healthcare professional with over 5 years of experience in medical records, phlebotomy, and customer service within clinical and hospital environments. My background has equipped me with a proven ability to handle sensitive patient data in compliance with HIPAA regulations, ensuring that patient privacy is always maintained. I pride myself on my excellent communication skills and my strong track record of delivering high-quality support in fast-paced medical settings.
Throughout my career, I have demonstrated proficiency in electronic medical systems and have consistently shown attention to detail and multitasking abilities. My roles have included Customer Experience Specialist, Lab Assistant, and Phlebotomist, where I have successfully managed patient inquiries, coordinated record retrieval, and ensured accurate data entry. I am currently pursuing an A.A.S. in Healthcare Information Technology, which further enhances my knowledge and skills in this field.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
St. Joseph's/Candler
May 2022 - Present (3 years 1 month)
Accurately entered and maintained patient records in electronic systems, ensuring compliance with HIPAA regulations. Assisted in the release of patient information by verifying proper authorization forms and responded to patient inquiries regarding medical record requests. Communicated with physician offices and departments to coordinate record retrieval and ensure prompt information flow.
Lab Assistant
St. Joseph's/Candler
Mar 2021 - Mar 2022 (1 year)
Verified patient identification, collected specimens, and ensured proper labeling and documentation. Registered patients and updated medical records with a focus on accuracy. Acted as a receptionist for the lab, answering inquiries and assisting patients and staff while adhering to strict infection control and safety protocols.
Phlebotomist
St. Joseph's/Candler
Nov 2018 - Mar 2021 (2 years 4 months)
Collected and processed blood and urine samples from patients in clinical settings, ensuring proper specimen handling, labeling, and storage. Entered data into medical systems and ensured accurate patient information. Assisted in coordinating with healthcare providers regarding lab tests and results.
Patient Care Tech
Fresenius
Mar 2018 - Jun 2018 (3 months)
Collected patient vitals and performed blood draws in accordance with safety standards. Assisted with charting and maintained HIPAA compliance in all patient interactions. Ensured high-quality care and documentation.
Education
Degrees, certifications, and relevant coursework
Columbia Southern University
Associate of Applied Science, Healthcare Information Technology/Health Administration
Currently pursuing an Associate of Applied Science in Healthcare Information Technology/Health Administration. Relevant coursework includes Health Information Documentation Management, Health Information Technology and Systems, and Computer Essentials.
High School
High School Diploma, General Studies
Obtained a High School Diploma/GED.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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