Ciasia Carter

I’m a detail-oriented healthcare professional with 5+ years of experience in customer support, medical documentation, billing support, claims review, data entry, records management, and administrative operations. I’m skilled in data accuracy, insurance verification, revenue cycle support, customer relations, and maintaining confidential healthcare information.

As a Healthcare Quality & Process Improvement Coordinator (2022–Present), I maintain and review high-volume patient, billing, and operational data for accuracy and compliance. I perform documentation audits, data verification, and quality assurance reviews, while supporting reporting initiatives, workflow optimization, and process improvement projects.

In parallel, I provide exceptional customer service in a fast-paced Emergency Department as a Patient Care Technician, maintaining accurate Epic documentation and patient records. I support patient registration and scheduling, insurance verification, and information validation, while resolving concerns professionally and protecting confidential information.