KOUENI Linda

I’m a results-driven professional with over 4 years of experience across customer service, digital marketing, and brand promotion. I focus on enhancing customer engagement, streamlining operations, and boosting market presence through data-driven strategies.

In my most recent role as a Receptionist, I served as the primary point of contact and helped improve resident satisfaction scores by 15% through communication and support. I also managed daily schedules and administrative tasks, improving office efficiency by 20%, while supervising inventory and streamlining mail/package distribution for timely notifications and stronger service delivery.

Previously, as a Customer Care Representative, I supported client acquisition and retention, increasing the customer base by 7%. I resolved technical and billing issues with a resolution rate exceeding 90%, and I improved retention metrics by 18% through targeted upselling and cross-selling during subscription renewals and cancellations, while educating clients on service usage and equipment handling.