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Sharon Efeti

@sharonefeti

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Award-winning customer service agent with expertise in data analysis.

Cameroon

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in data analysis and service operations.

I am an award-winning customer service agent with a strong focus on communication and data analysis. My experience spans various roles where I have consistently improved customer satisfaction and streamlined service operations. I leverage tools like Excel, Zendesk, and PowerBI to deliver efficient, data-driven support, ensuring that customer issues are resolved promptly.

Throughout my career, I have achieved significant milestones, including a 25% improvement in customer satisfaction through personalized support and a 20% reduction in response time by analyzing customer data. My ability to train and mentor new hires has contributed to faster onboarding and enhanced team performance. I am passionate about using insights to drive informed decision-making and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative/ Customer Data Analyst

Orange

Nov 2023 - Mar 2025 (1 year 4 months)

Supported a 12-person team by combining frontend information with backend data insights to improve service delivery and client satisfaction. Collaborated with cross-functional teams to handle customer inquiries via phone, live chat, and email, while analyzing customer insights to relieve company bottlenecks, increase customer retention, and drive informed decision-making.

Customer Service Data Analysis CRM Excel Customer Retention Team Leadership Training Communication

Customer Service Representative

MTN

Jul 2022 - Aug 2023 (1 year 1 month)

Delivered high-quality service to a diverse client base in a fast-paced telecommunications environment, managing inbound inquiries, resolving billing and service issues, and providing technical assistance via phone, email, and live chat. Demonstrated strong problem-solving skills and a customer-first approach, while collaborating with cross-functional teams to enhance service delivery and customer

Customer Support Problem Solving CRM Tools Telecommunications Technical assistance Customer Satisfaction Team Collaboration Training

Customer Service Representative

Etons Store

Aug 2020 - Mar 2022 (1 year 7 months)

Ensured exceptional customer support in a high-paced retail environment, managing client inquiries, processing orders, and handling complaints both in-store and through digital platforms. Served as the frontline liaison between the business and its customers, with a strong emphasis on customer retention and satisfaction.

Customer Service Retail Operations Order Processing Complaint Handling Customer Retention Inventory Management Customer Relationship Management

Legal Intern

Portio Jure Law Firm

Jun 2015 - Sep 2015 (3 months)

Supported senior attorneys in legal research, case preparation, and client consultations. Gained practical experience in drafting legal documents, reviewing case files, and assisting in courtroom proceedings.

Legal Research Case Preparation Consultation Legal Drafting Courtroom Assistance Analytical Skills Attention To Detail Client Communication

Education

Degrees, certifications, and relevant coursework

Udemy

Certification, Customer Service, Customer Support, and Customer Experience

Completed a comprehensive certification program focused on customer service, customer support, and customer experience principles. Gained expertise in best practices for enhancing customer satisfaction and loyalty.

Google

Certification, Data Analytics

Obtained a certification in Google Data Analytics, developing skills in data cleaning, analysis, and visualization. Learned to use various tools for data-driven decision-making.

University of Buea

Bachelor's Degree, English Laws

Pursued a Bachelor's Degree in English Laws, gaining a strong foundation in legal principles and practices. Developed analytical and research skills essential for legal professions.

DELF

Certification, French Language Proficiency

Grade: B2

Achieved DELF B2 certification, demonstrating an advanced level of proficiency in the French language. Developed strong communication skills in a second language.