Looking for a job

Blanche Wunjah Mbonifor Iden

@blanchewunjahmbonifo

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MBA professional in information and communication management with strong customer-service skills.

Cameroon

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What I'm looking for

I seek a customer-facing operational role that leverages inventory and data management, offers collaborative culture, clear growth paths, and opportunities to improve processes and deliver measurable results.

I am an MBA graduate in Information and Communication Management with over 27 months of progressive experience across customer service, stock and inventory management, and data-driven reporting. I combine analytical thinking with hands-on operational skills developed in retail, telecom, and financial-service environments.

At MTN Bamenda I delivered front-desk support, managed warehouse reception and inventory control, executed financial transactions and reporting, and contributed to sales and partner engagements—earning multiple performance awards in 2023, 2024, and early 2025. My experience includes internships in customer-facing roles where I supported documentation, reconciliation, and marketing prospecting activities.

I work fluently in English and French, value teamwork and collaboration, and bring a customer-centered, results-driven approach. I am eager to apply my inventory, logistics, and customer-service strengths to roles that require operational excellence and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

MTN Bamenda

Aug 2023 - Aug 2025 (2 years)

Provided front-desk customer service and complaint resolution while upselling services, managed warehouse stock reception and inventory control, and executed financial transactions and reporting across the service center.

Customer Service Inventory Management Stock Control Upselling Financial Reporting Warehouse operations CRM

Customer Service Intern

Rural Investment Credit

Sep 2022 - Dec 2022 (3 months)

Assisted customers with forms and documentation and analyzed financial data for accurate recording and reconciliation in the customer service department.

Customer Support Data Entry Document Processing Financial Reconciliations Client Communication Reporting

Logistician

Ngwa and Bros

Aug 2021 - Oct 2021 (2 months)

Managed warehouse customer reception, verified and supplied goods per receipts, checked stock availability, and prepared inventory reports to support operations.

Logistics Inventory Control order fulfillment Warehouse operations

Marketing & Out of Home Intern

Empire Media

Aug 2020 - Sep 2020 (1 month)

Supported proposal drafting and meeting documentation, conducted prospecting for new business opportunities, and participated in site visits and photography for billboard placements.

Marketing Support Prospecting Proposal Writing Photography

Customer Service Intern

Azire Cooperative Credit Union

Aug 2019 - Sep 2019 (1 month)

Welcomed and assisted customers with service access and form completion, providing frontline support and guidance in the customer service department.

Customer Service Communication Frontline Services

Education

Degrees, certifications, and relevant coursework

University of Bamenda

Master of Business Administration, Information and Communication Management

Grade: 3.71/4

Completed an MBA in Information and Communication Management with a GPA of 3.71/4, focusing on information and communication management topics.

University of Bamenda

Bachelor of Business Administration, Management and Entrepreneurship

Grade: 3.24/4

Completed a Bachelor of Business Administration in Management and Entrepreneurship with a GPA of 3.24/4, covering management and entrepreneurship coursework.